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About the Role

Eucalyptus is seeking a passionate and caring Patient Support Specialist to communicate with patients and the medical team via our platform and manage appointment workflows. This role is crucial in shaping the team, company culture, and patient offering for Juniper Germany, a growing part of Eucalyptus. The position may include Saturday shifts as part of a Tuesday-Saturday schedule.

Responsibilities

• Manage patient inquiries, prioritize, process, and resolve them accurately.
• Oversee the onboarding of new patients.
• Proactively handle incoming requests and conduct calls to ensure product and service delivery exceeds patient expectations.
• Collaborate closely with the pharmacy, nursing staff, and medical team to ensure timely and safe patient communication and order fulfillment.
• Serve as the primary point of contact for patient feedback, identifying and relaying shortcomings, escalating issues, resolving errors, and continuously improving products and services.
• Assist in the creation, implementation, and maintenance of process documentation.
• Manage the Facebook community, including member approvals and weekly posts.
• Demonstrate flexibility to take on additional tasks or new responsibilities as needed by Eucalyptus.
• Contribute to the development of new patient support processes and tools.

Requirements

• Minimum 1-2 years of experience in customer service, hospitality, sales, or another customer-facing role.
• Bilingual proficiency in German (fluent) and English (minimum B2), both written and spoken.
• Excellent written and verbal communication skills, with the ability to adapt communication tone to different patients.
• Empathetic, reliable, caring, and possess a strong focus on problem-solving.
• Proficient with computers or experience with customer experience software (Google Suite and Zendesk knowledge is a plus).
• Enthusiasm for a dynamic work environment, with a proactive approach and the ability to show initiative.
• Quick learner with independent problem-solving skills.
• Experience in a startup environment is a plus.

Skills

• Customer Support
• Communication
• Problem-Solving
• Customer Experience Software
• Google Suite
• Zendesk
• Community Management

Location

• Germany

Work Type

• Full-time
• Hybrid

Experience Level

• 1-2 years

Benefits

• Monthly wellness benefits to support physical and mental well-being.
• Access to an annual budget for professional development.
• Mentorship and peer support.

About the Company

• Eucalyptus is on a mission to make good health last a lifetime, addressing the global obesity crisis with better long-term care solutions.
• Eucalyptus is now part of Hims & Hers, a global leader in personalized health and wellness.
• Eucalyptus is the company behind Juniper, a leading weight-management program that combines GLP-1 medication with personalized nutrition, movement support, and clinician-led care.
• Juniper's approach has shown significant patient weight loss in clinical research.
• Eucalyptus has experienced 130% YoY revenue growth and a 90% reduction in cash burn.
• Eucalyptus was acquired by Hims & Hers for $1.15 billion in 2026.
• Eucalyptus has supported over 350,000 patients across 5 markets.
• Eucalyptus has received selective NICE endorsement to provide services to the NHS.
• Eucalyptus has tailored its offerings in Australia, the UK, Germany, Japan, and Canada.

Equal Opportunity

• Eucalyptus values individuals from all backgrounds, experiences, and perspectives, embracing the unique qualities each person brings.
• Eucalyptus uses AI-assisted tools in its recruitment process, but all hiring decisions are made by real people, and every application is reviewed by a member of the recruitment team.
• Candidates are encouraged to disclose any reasonable adjustments needed during the interview process.