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About the Role
We are seeking a bi-lingual German and English speaking Patient Support Specialist to communicate with patients and doctors, manage consultation flows, and resolve patient support interactions via our platform. This role is crucial in shaping the German market's team, culture, and patient offering, with potential for Saturday work as part of a Tuesday-Saturday schedule.
Responsibilities
- Onboard new patients, proactively resolve patient tickets, and make outbound calls to ensure product and service delivery exceeds expectations.
- Collaborate with internal care teams and operational partners to ensure timely and convenient patient order fulfillment.
- Monitor patient sentiment, share feedback, escalate issues, fix bugs, and contribute to product and service improvement.
- Support the building, implementation, and maintenance of process documentation.
- Adapt to changing business needs by taking on new responsibilities and ad-hoc tasks.
Requirements
- At least 1-2 years of experience in customer support, hospitality, sales, or another customer-facing role.
- Strong desire to learn and progress in a fast-paced environment.
- Bi-lingual proficiency in German and English (speaking and writing).
- Strong written and verbal communication skills with adaptable tone.
- Naturally empathetic, reliable, caring, with strong problem-solving skills.
- Computer proficient, with experience in CX software (Google Suite and Zendesk are a plus).
- Drawn to fast-paced working environments with a strong bias to action and initiative.
- Fast learner and independent problem solver.
- Previous startup experience is a plus.
Skills
- Customer support
- Hospitality
- Sales
- Customer-facing communication
- German language proficiency
- English language proficiency (minimum B2)
- Written communication
- Verbal communication
- Problem-solving
- Computer proficiency
- CX software
- Google Suite
- Zendesk
Location
- Germany
Work Type
- Hybrid
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- €30,000 – €35,000 gross per year
Benefits
- Equity
- Annual learning budgets
- Three days of professional development leave
- Peer shadowing
- Global knowledge-sharing culture
- 28 days of annual leave
- Wellness allowance
- 3 weeks of work-from-anywhere per year
- Hybrid work
- Energizing office
- Regular socials
About the Company
- Eucalyptus is on a mission to make good health last a lifetime, addressing the global obesity crisis with better long-term care solutions.
- Eucalyptus is part of Hims & Hers, a global leader in personalized health and wellness.
- Eucalyptus operates Juniper, a leading weight-management program combining medication with personalized nutrition, movement support, and clinician-led care.
- Eucalyptus has achieved 130% YoY revenue growth and a 90% reduction in cash burn, leading to its acquisition by Hims & Hers.
- Eucalyptus has supported over 350,000 patients across 5 markets and received NICE endorsement for NHS services.
- Eucalyptus has tailored offerings in Australia, the UK, Germany, Japan, and Canada.
- Eucalyptus also operates digital healthcare clinics in men's health, fertility, and skincare, with Compound focused on longevity and preventive health.
Equal Opportunity
- Eucalyptus values individuals from all backgrounds, experiences, and perspectives, embracing the unique qualities each person brings.
- Reasonable adjustments can be requested during the interview process.
- AI-assisted tools are used to enhance efficiency, but all hiring decisions are made by real people, with every application reviewed by a member of the recruitment team.