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About the Role

The UCaaS Implementation Specialist will be responsible for completing the design and implementation of standard UCaaS solutions utilizing Gamma's Cloud Platforms such as MS Teams Operator Connect and Direct Routing, Horizon and Cisco Webex. This role offers the opportunity to progress into the deployment and implementation side of UCaaS with hands-on training and shadowing on complex Microsoft Teams Solutions.

Responsibilities

Deployment of projects focused around the Gamma UCaaS portfolio including Microsoft Teams using Operator Connect and Direct Routing, Horizon and Cisco Webex.
Installation and/or configuration of UCaaS environments including Enterprise Voice features and functionality, development of Call Queues and Auto Attendants, User Migration and Teams Training.
Review and feedback on customer specified solutions for compliance to best practice.

Requirements

Good technical understanding of Teams.
Understanding of Gammas Horizon and Horizon contact, would be beneficial.
Understanding of Cisco Webex, would be beneficial.
Exposure to SBCs such as AudioCodes or Ribbon.
Good troubleshooting ability with hands-on IT support experience, both back-end and client facing.
An understanding of Microsoft Azure and On-premises Active Directories would be beneficial but not essential.
An understanding of Windows Server would be beneficial but not essential.
An understanding of DNS would be beneficial but not essential.
An understanding of Certificates would be beneficial but not essential.
An understanding of Networking would be beneficial but not essential.
Experience of working in a fast-paced environment.
Excellent communication skills with the ability to communicate at multiple stakeholder levels.
Hold the Teams certification exams and Audiocodes certification, beneficial but not essential.
Cannot offer visa sponsorship or relocation support.

Skills

MS Teams Operator Connect
MS Teams Direct Routing
Horizon
Cisco Webex
Microsoft Teams
AudioCodes
Ribbon
Microsoft Azure
On-premises Active Directories
Windows Server
DNS
Certificates
Networking

Location

Manchester
London
Glasgow
Newbury

Work Type

Hybrid

Benefits

25 days of annual leave
An extra day off for your birthday
Volunteer day
Enhanced maternity pay
Enhanced paternity pay
Pension plan with contributions up to 5.1% from Gamma
Group income protection
Life assurance (four times your salary)
Tax-efficient share save plan
Share incentive plan
Private medical insurance through Vitality (extends to immediate family at additional cost)
Electric Vehicle scheme through Octopus
Cycle to Work scheme

About the Company

At Gamma, we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do.
When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people.
Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

Equal Opportunity

Gamma is an equal-opportunity employer.
We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.
We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.