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About the Role

We are looking for an IT Support Engineer to develop and automate in-house IT systems, troubleshoot the office IT environment, and administer daily IT requests. This is an opportunity to build out the IT support team and ensure excellent support for Lendable's growing workforce in a fast-paced, 24/7 environment.

Responsibilities

• Be the first point of contact for office staff IT issues.
• Provide direct support for Windows and MacOS, ensuring they are up-to-date and compliant.
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance.
• Manage repairs and disposal of tech equipment.
• Onboard new joiners across multiple geographic locations and support their technical needs.
• Maintain and troubleshoot office technical equipment, including video conferencing, network, and IT peripherals.
• Improve and develop systems with automations and scripting deployments.

Requirements

• Minimum of 3+ years of experience in IT Support/Service desk support.
• Experience with Mobile Device Management (MDM) systems (e.g., Jumpcloud, Jamf, Kandji).
• Experience using ITSM/Service Desk ticketing systems (e.g., Zendesk, Jira, Freshdesk).
• Experience repairing and/or troubleshooting computers and operating systems, especially MacOS.
• A natural problem solver with high attention to detail.
• Excellent verbal and written communication skills.
• A self-starter who takes full ownership of tasks and projects.
• Willingness to visit office locations in Kent and London as required.

Skills

• IT Support
• Service Desk Support
• Mobile Device Management (MDM)
• ITSM/Service Desk ticketing systems
• MacOS troubleshooting
• Windows troubleshooting
• Automation
• Scripting deployments
• Video conferencing equipment support
• Network troubleshooting
• IT peripherals support

Location

• Kent
• London

Work Type

• Hybrid

Experience Level

• 3+ years

Benefits

• Flexible working
• Private health cover
• Retirement savings plans
• Employee referral programme
• Office meals & snacks
• Cycle-to-work schemes
• Electric vehicle salary sacrifice schemes

About the Company

• Lendable is building the world's best technology to help people get credit and save money.
• One of the UK’s newest unicorns with a team of just over 700 people.
• Among the fastest-growing tech companies in the UK.
• Profitable since 2017.
• Backed by top investors including Balderton Capital and Goldman Sachs.
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot).
• Rebuilt the Big Three consumer finance products: loans, credit cards and car finance.
• Getting money into customers' hands in minutes instead of days.
• Expanding into the two biggest Western markets (UK and US).