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About the Role

As we continue our growth here at Hastings Direct, we’re now looking for a couple of Major Loss Claims Handlers, handling Catastrophic Injury. You’ll be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. We have exceptionally strong technical capability within our department and are passionate about developing our colleagues from a technical and commercial perspective, often leading to a quicker development journey than many other places.

Responsibilities

Proactively manage your own portfolio of high value complex injury claims with a financial handling authority of at least £3m.
Drive early and speedy resolution of claims by engaging with customers, insurers, legal and medical professionals and other stakeholders.
Ensure all new and internally reallocated claims are reserved within our SLAs.
Provide coaching, mentoring, and training to wider claims handling teams.
Act as a technical referral point and mentor for our wider claims handling teams.
Utilize referral replies to enhance claims handling expertise.
Carry out technical audits and record findings.
Identify and highlight knowledge shortfalls or trends and provide recommendations.
Share feedback in a constructive and appropriate manner.
Work alongside Seniors in the team and get involved where required.
Assist in the organisation of our Bi-Annual Tech Forum.
Undertake various strategic projects to ensure the team evolves and stays ahead of industry trends and performance.
Maintain Reinsurer confidence by liaising professionally and timely.
Ensure claims are reported and regular updates are provided in accordance with our Reinsurance treaty.

Requirements

Demonstrable experience in managing a portfolio of high value complex injury claims with a financial handling authority of at least £3m.
Substantial knowledge and experience of settling claims in excess of £1m (including litigation).
Current ownership of a claims handling authority of at least £3m.
Strong indemnity and liability knowledge.
Understanding of the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures.
Excellent problem-solving skills coupled with a proactive approach to work.
Ability to work under own initiative and prioritise own workload.
Strong communication skills with a high degree of influencing and negotiation skills.
Thorough referencing process, including credit and criminal record checks.

Skills

Claims Handling
Catastrophic Injury Claims
Technical Audits
Coaching
Mentoring
Training
Problem Solving
Communication
Influencing
Negotiation

Location

Leicester
London
Bexhill

Work Type

Hybrid
Flexible working

Experience Level

Senior

Education Level

DIP CII Qualified or progress towards (desirable but not essential)

Salary/Compensations

Competitive salary
£5k car allowance

Benefits

Competitive bonus scheme
Private medical insurance
Life assurance cover (4x salary)
Income protection
Matched pension contributions up to 10%
Discounts
Cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
Colleague assistance programme (24/7)
In-house mental health first aiders
Support groups
27 days annual leave + bank holidays
Option to buy or sell one week of annual leave
Health care cash back plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech scheme
Discounted and free onsite facilities
Social events

About the Company

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
We have made huge investments in our data and tech capabilities.
We nurture our 4Cs culture (Colleagues, Customers, Company, Community).
We provide insurance for over four million customers.
Hastings Direct is a fast growing, agile, digitally focused general insurance provider.
We employ over 4,600 colleagues.
Our vision is to be the best and biggest digital insurance provider in the market.
We focus on getting it right for our colleagues, customers, company and community.
It's a dynamic, flexible, fun and constantly changing environment.

Equal Opportunity

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive.
We welcome applications through the Disability Confident Scheme (DCS).
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
We encourage you to be open with us if you require any reasonable adjustments during the recruitment process.
Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.