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About the Role

Leveraging our growing security product suite, the Threat Detection Analyst role contributes real-world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team. The Fastly Customer Security Operations Center team focuses on operational support of Fastly’s security products and services. This role focuses on delivering outstanding security services to our customers, specifically as it pertains to integrating and supporting agent software installed on customer systems. The team works with the security, operations, and customer organizations internally to deliver support solutions for security threats faced on the Internet today.

Responsibilities

Monitoring and analyzing customer activity, with added emphasis on security functions, like identifying account-takeover or Bot Attacks and WAF administration.
Focusing on security and attacks around the application layer working with different web technologies.
Working on some of the world’s most scalable distributed systems that handle around 10 million requests per second.
Being an expert in ensuring security for customers, providing an outstanding response to security issues.
Providing deep application-security experience on escalated cases from customers & automated systems.
Carrying out continuous-improvement work & research to drive our customer security products & operations to be the best they can be.
Contributing to the processes and policies that scale our organization as we grow.
Creating & reviewing reporting to customers on security services.
Creating & managing security content for customer environments.

Requirements

Prior experience working in a SOC Environment.
Experience with foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms and associated Application server technologies and frameworks.
Scripting ability with Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common Web languages.
Strong infosec background with strong knowledge & practical skills in Application Security.
Experience in an IT or security technical support, operations, or research role.
Unix/Linux or Windows System Administration.
Ability to work with limited supervision but be a good mentor on security knowledge to the greater team.
Fluent spoken & written English required, tailoring depth to be a good fit for varying audiences.
Ability and experience in troubleshooting software products.
Focused on delivering exceptional customer experiences.
Must be available during core business hours.

Skills

Account-takeover identification
Bot Attack identification
WAF administration
Application security
Troubleshooting software products
Python
Java
Go
Rust
PHP
Unix/Linux Shell
C#
SaaS/Cloud deployments
Hybrid cloud deployments
Apache
NGINX
IIS
Web server platforms
Application server technologies
Application server frameworks
Infosec
System Administration

Location

Remote

Work Type

24 x 7
Remote
Full-time

Experience Level

SOC Environment experience
IT or security technical support, operations, or research role experience

Benefits

Comprehensive benefits package designed to meet your needs.

About the Company

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
We have a huge impact. Fastly is a fast growing company in a highly dynamic sector. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others, so we can help lend a supportive hand.
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of diverse and passionate people. We’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team.
Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

Equal Opportunity

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.