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About the Role

Drive and shape how Fin learns, adopts, and thrives with its Enterprise Technology. This role sits at the intersection of IT and every team at Fin, running programs that ensure employees maximize the value of their tools and technology. It's a people-first program management role focused on empowering employees through effective tool utilization, onboarding, and education in a rapidly evolving AI-first landscape.

Responsibilities

Drive and evolve Fin’s IT Onboarding program, ensuring new hires join confidently with the tools and knowledge they need from Week 1.
Partner with HR, IT Operations, and functional teams to deliver a consistent, high-quality experience at scale.
Design and deliver IT awareness and education campaigns to help employees maximize Fin's technology stack.
Lead adoption for new technology rollouts through communication, enablement, and training.
Own the communications strategy for IT across the business, making complex technical topics accessible and engaging.
Build and maintain relationships with cross-functional stakeholders to understand needs and prioritize the IT Education Program.
Measure program adoption, engagement, and effectiveness, using data to iterate and improve.
Stay informed about AI and workplace tooling trends, acting as an early adopter and bringing an informed perspective on the future of IT enablement.

Requirements

5+ years in Program Management, Learning & Development, or Employee Enablement.
Experience spanning people-facing programs and a technology or IT environment.
Proven track record running onboarding, education, or awareness programs end-to-end.
Exceptional communication and storytelling skills.
Strong stakeholder management abilities, comfortable working across all levels.
Self-directed and autonomous, able to own and drive programs with minimal direction.
Proven project and program management fundamentals.
Comfortable in fast-paced tech environments, thriving amid change and ambiguity.

Skills

Program Management
Learning & Development
Employee Enablement
Onboarding
Education Campaigns
Awareness Campaigns
Technology Adoption
Communication Strategy
Stakeholder Management
Project Management
AI Tools (e.g., Claude, ChatGPT, Gemini)
IT Enablement
Content Creation (e.g., Canva, Loom, Google Suite)
Digital Adoption Platforms
LMS Tools (e.g., Sana)
Change Management
Organizational Communications
Data Analysis

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years

Benefits

Competitive salary and equity
Provided lunch and snacks
Regular compensation reviews
Unlimited access to Claude Code and AI tools
Pension scheme with match up to 4%
Life assurance
Comprehensive health and dental insurance
Flexible paid time off
Paid maternity leave
6 weeks paternity leave
Cycle-to-Work Scheme
Secure bike storage
MacBooks or Windows laptops

About the Company

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Equal Opportunity

Fin values diversity and is committed to a policy of Equal Employment Opportunity.
Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.