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About the Role
To support Adult Learning’s Business Resources team involving managing reception and front counter face to face, enrolling new and existing learners at the counter and over the phone, collecting course fees as well as setting up and maintaining office administrative working processes.
Responsibilities
- Complete requests for reconciliation of data ensuring they are completed promptly and accurately.
- Provide a warm welcome for visitors to the centre, dealing with all enquiries in a professional and efficient manner.
- Adhere to Adult Learning Lewisham’s positive commitment to inclusivity and equal opportunities for all users at all times.
- Manage reception and front counter interactions.
- Enroll new and existing learners at the counter and over the phone.
- Collect course fees.
- Set up and maintain office administrative working processes.
Requirements
- Proficient use of Microsoft Office applications.
- Experience using database systems.
- Good analytical skills in information management and data use.
- Confident in dealing with immediate problems.
- Great interpersonal skills.
- Experience in dealing with data and analysis of information.
- Discretion when dealing with confidential information.
- Demonstrate experience of organised administrative work or in a customer services role using and updating administrative systems and processes.
- Willingness to undertake First Aid training.
Skills
- Microsoft Office applications
- Database systems
- Information management
- Data analysis
- Interpersonal skills
- Administrative systems
- Administrative processes
- Customer services
Location
- Brockley Rise Centre, 2 Brockley Rise, London, SE23 1PR
- Other centres as required for training or cover
Work Type
- Full time - 35 hours per week
Salary/Compensations
- £32,442-£33,384 per annum (Scale 4)
Benefits
- Excellent training and development opportunities
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
About the Company
- Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
- We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Equal Opportunity
- Adult Learning Lewisham’s positive commitment to inclusivity and equal opportunities for all users at all times.
- Lewisham Council is a Disability Confident employer.
- We welcome and encourage job applications of all abilities.
- If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
- We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
- We support the access to work scheme.