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About the Role

As a field-based Support Engineer, you will be responsible for ensuring the smooth operation of all systems in retail stores, providing guidance and direction from SMEs when on site for smart hands support. This is a 12-month fixed-term contract.

Responsibilities

• Setting up new POS equipment, ensuring proper integration, and performing routine maintenance.
• Diagnosing and resolving issues related to POS hardware and software.
• Applying software updates, installing new features, and ensuring compatibility.
• Providing technical assistance to store staff and customers.
• Managing and maintaining an updated stock of spare parts for repairs.
• Working with store management and IT teams to prioritize maintenance needs.
• Acting as Smart Hands support for other groups when on site.
• Conducting health checks at assigned store locations.

Requirements

• 3-5 years of experience in a retail support environment.
• Strong communication skills.
• Strong working knowledge of MS Office and basic business applications.
• Strong customer support skills.
• Basic knowledge of networks, telecom, and servers.
• Hands-on knowledge of MacOS & iOS devices.
• A post-offer Background Verification is required in accordance with local country legislation.

Skills

• POS hardware and software (cash registers, scanners, printers, credit card systems).
• Technical issue identification, diagnosis, and resolution.
• Customer interaction to ensure polite, efficient, and responsive service.
• Proactive, solution-driven approach.
• Interpersonal skills for communicating technical information.
• Problem-solving and root cause analysis.
• A+, MCP, MCSE or equivalent certification desired.

Location

• London

Work Type

• Field based
• 12 month fixed term contract

Experience Level

• 3-5 years

Education Level

• A+, MCP, MCSE or equivalent certification desired

About the Company

• A&O IT Group is a successful and growing global IT services provider delivering fully managed IT solutions and cyber security services.
• The company combines over 50 years of expertise and boasts an extensive global network.
• A&O IT Group is a trusted IT services partner to clients globally.

Equal Opportunity

• We encourage diversity and seek to attract individuals with unique backgrounds and perspectives.
• We are committed to building a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.
• We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.