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About the Role

As an Engagement Manager for the DCX Sales & Service team, you will successfully manage client projects and actively shape the future of Customer Experience, CRM, and AI. You are passionate about modern platform solutions and the possibilities of Agentic CRM, especially within Salesforce, Microsoft Dynamics, and other leading customer experience platforms. You will guide our clients through a new era where intelligent agents, AI-powered processes, and innovative customer interactions become the standard. Your focus will be on successful project execution, sustainable client relationships, and inspiring team leadership, while also recognizing the potential of AI in project efficiency.

Responsibilities

Manage and oversee client projects and programs regarding quality, time, budget, and risks.
Build and develop trusting client relationships and manage stakeholders.
Collaborate closely with delivery, consulting, and sales teams for successful client engagements.
Guide clients into the Agentic CRM era and support the implementation of modern AI-powered customer experience solutions.
Take leadership in the project environment and actively contribute to the development of our DCX Sales & Service business.

Requirements

Several years of experience in project or program management, ideally in consulting or IT.
Interest in making projects more productive not only technically but also through the targeted use of AI.
Experience in managing complex client projects and diverse stakeholders.
Interest in Customer Experience, CRM, platform, and AI solutions (e.g., Salesforce, Microsoft Dynamics, Adobe, or comparable SaaS platforms).
Experience in or aspiration to develop skills in managing projects not only professionally and organizationally but also making them more productive in setup, collaboration, and delivery through the targeted use of AI and Agentic AI.
Strong communication, organizational, and leadership skills.
Very good German and English language skills.

Skills

Customer Experience
CRM
AI
Salesforce
Microsoft Dynamics
Adobe
SaaS platforms
Project Management
Program Management
Stakeholder Management
Communication
Organization
Leadership

Location

Germany

Work Type

Hybrid
Flexible working hours

Experience Level

Several years of experience in project or program management

Benefits

Flexible working and time-off models
Mobile working – also hybrid from home
Company bike program
Mobility budget
Diverse further training opportunities
International network
Cooperation with pme Familienservice
Deferred compensation – secure in old age
Extended sick pay
Health offers
Attractive workplace for people with disabilities
Contact program fareWelcome!
Work-life balance
Employee discounts
Team and sports events

About the Company

Capgemini is a global partner for AI-driven business and technology transformation.
The company creates measurable value for its clients by shaping the future of organizations and making it a reality through the interplay of AI, technology, and people.
For almost 60 years, Capgemini has stood for responsibility and diversity, employing over 420,000 people in more than 50 countries.
The end-to-end service spectrum is based on extensive industry expertise, a strong partner ecosystem, and competencies in strategy, technology, design, engineering, and operations.
The group achieved a worldwide revenue of 22.5 billion Euros in 2025.

Equal Opportunity

Capgemini lives diversity in the workplace. Diversity inspires and drives innovation in our company.
We particularly welcome applications from qualified talents, regardless of origin, nationality, gender, skin color, ethnic and social origin, religion, age, disability, sexual orientation, and life phase.