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About the Role
As a Customer Service Advisor on the seasonal Consumer & Shopper Engagement (CSE) team, you will support LEGO fans during the company's busiest season. This role involves resolving consumer queries, troubleshooting issues, and tracking down parts, contributing to an unforgettable LEGO experience.
Responsibilities
- Respond to consumers in both English and German, spoken and written.
- Engage with consumers via phone and email.
- Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using various tools and programs.
- Adapt to a variety of shifts, including Saturdays on rotation.
Requirements
- Fluency in English and German.
- Ability to keep calm under pressure.
- Solid IT skills.
Skills
- Customer service
- Problem-solving
- Communication
- IT proficiency
Location
- Berlin, Germany (implied by #CSE1Berlin)
Work Type
- Fixed term contract
- Hybrid work
- Full-time (implied)
Experience Level
- Entry-level (implied by training provided)
Salary/Compensations
- Competitive starting salary
- Performance based/discretionary bonus of up to 10%
Benefits
- Family Care Leave
- Life and disability insurance
- Wellbeing resources and benefits
- Colleague Discount
- Bonus scheme
About the Company
- The LEGO Group is dedicated to inspiring and developing the builders of tomorrow.
- The company fosters a diverse, dynamic, and inclusive culture of play.
- Founded in 1932, The LEGO Group is driven by resilience, innovation, and a constant sense of renewal.
Equal Opportunity
- The LEGO Group is highly committed to equal employment opportunity and equal pay.
- Encourages applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply.
- Fully committed to Children’s Rights and Child Wellbeing.