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About the Role

Index Exchange is seeking a Manager, Account Management to join our US HoldCo team. In this role, you will lead a team of two Account Managers while maintaining direct ownership of key agency and marketer partnerships. You will balance hands-on client delivery with coaching responsibilities — ensuring consistent service standards, timely execution, and strong collaboration across the team. Acting as a trusted partner, you’ll proactively address client needs, solve challenges, and surface opportunities for growth. This role is ideal for someone who thrives in an ambiguous, fast-paced environment, excels at building relationships, and is passionate about developing others.

Responsibilities

Manage and develop a team of two Account Managers, providing ongoing coaching, performance management, and professional development support.
Maintain direct ownership of a portfolio of key agency and marketer partnerships, delivering exceptional service and strategic guidance.
Serve as the day-to-day contact for existing agency and brand marketer partners, while delivering expertise in the IX platform.
Provide data-driven insights and recommendations to clients to help them solve challenges and capitalize on opportunities within the programmatic landscape.
Partner with business development to support new business efforts and evangelize the Index Exchange brand in market.
Collaborate with publisher account teams to identify and secure new deal opportunities, as well as ensure the health and growth of existing deals.
Guide your team through ambiguous situations and evolving client needs, modeling a solutions-oriented, bias-for-action mindset.
Attend relevant industry events and entertain partners in innovative ways that foster engagement and strategic account growth.
Forecast revenue growth across your team’s book of business and track delivery against targets and OKRs.
Lead and participate in regular knowledge share sessions, contributing to a culture of continuous learning and improvement.

Requirements

Strategic: Provide strategic insights to agencies and marketers leveraging the IX exchange, manage day-to-day account management and operations, and offer insights and recommendations on the programmatic ecosystem.
Collaborative: Work cross-functionally with sales, analytics, technical teams, and publisher account teams to become a subject matter expert on the IX Platform. Foster a collaborative spirit within the team.
Communicative: Communicate effectively both internally and externally with clients and internal stakeholders. Build trusted relationships with agencies and marketers. Elevate the work of the team.
People-First Leader: Guide day-to-day operations, provide mentorship, and create a culture of accountability and growth. Navigate ambiguity and model adaptability.
6+ years of experience in digital media, with an in-depth understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
1-2 years of experience managing direct reports, with a demonstrated ability to coach, develop, and hold a team accountable.
Proven experience working with large agencies; experience with Dentsu or WPP is a strong plus.
Ability to thrive in an ambiguous environment — comfortable operating without a perfect playbook and can bring clarity and direction to your team when needed.
Strong communication and storytelling skills — ability to be clear and compelling when presenting internally and externally, with the ability to tailor your message to different audiences.
Expert-level adaptability: navigate change with confidence and help others do the same.
Advanced stakeholder management skills, with the ability to build trust and influence across clients and internal teams.
Proven ability to leverage data and analytics to solve customer problems and drive strategic recommendations.
Goal-oriented approach to client management — constantly seeking opportunities to add value, build relationships, and deliver actionable insights that grow revenue.
Strong program management and organizational skills; ability to prioritize and meet deadlines across a complex portfolio.
Proficiency in Salesforce and other CRM/analytics tools (e.g. DOMO, Looker); advanced skills in Microsoft Excel.

Skills

Programmatic advertising landscape
Account management
Client delivery
Coaching
Strategic insights
Relationship building
Cross-functional collaboration
Communication
Storytelling
Adaptability
Stakeholder management
Data analysis
Program management
Organizational skills
Salesforce
CRM tools
Analytics tools
Microsoft Excel

Location

Work Type

Full-time

Experience Level

Manager
6+ years of experience in digital media
1-2 years of experience managing direct reports

Education Level

Bachelor’s Degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.

Salary/Compensations

USD $125,000 - $165,000

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment

About the Company

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.
Connects leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
A proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.
Committed to upholding the integrity of the programmatic ecosystem through radically transparent business practices and dedication to total market efficiency.
An exciting and fast-paced place to work, fostering ambition, trust, transparency, and genuine support.
Built on core values that are lived daily.
Independent and open in technology and teams.
Diverse and inclusive culture that celebrates unique differences.
Over 550 employees globally dedicated to building a safe and transparent marketplace.

Equal Opportunity

Index Exchange is committed to equal employment opportunities.
Celebrates diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Diversity is the human experience.
Welcomes individuals who show grit, passion, and humility.
Welcomes and encourages individuals with disabilities to apply.
Will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.