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About the Role
As a Front Office team member, you serve as the primary point of contact for guests during arrival and departure, ensuring a professional and welcoming experience while managing daily operations and supporting the reservation department.
Responsibilities
- Manage guest check-in and check-out processes
- Conduct daily shift handovers
- Follow operational checklists for every shift
- Coordinate with other departments regarding guest stay details
- Process payments according to accounting standards and booking requirements
- Act as a point of contact for guest requests and feedback
- Perform concierge duties such as restaurant recommendations
- Monitor front office environment and ensure cleanliness
- Maintain structural document archiving
- Ensure availability of necessary work equipment
- Stay informed about hotel events, history, and internal structures
- Operate fire alarm systems and follow emergency protocols
- Cover night shifts in exceptional cases
- Process reservations during evenings and weekends
- Perform arrival and payment audits
- Create and maintain guest profiles
- Communicate hotel facilities and features proactively to guests
- Utilize internal IT systems for reception tasks
Requirements
- Fluent in German (minimum B2 level) and English
- Stress-resistant and capable of multitasking
- Quick learner with an affinity for IT systems
- Previous experience in a hotel reception or reservation department
- Ability to work in a two-shift system (early and late shifts)
Skills
- Visionline system proficiency
- IT system operation
- Communication skills
- Professionalism
- Customer service
Location
- Berlin, Germany
Work Type
- Full-time
- Two-shift system
Experience Level
- Experienced
Benefits
- Staff room with high-quality buffet
- Free staff drinks and coconut water
- Vacation days above standard tariff
- Paid public holidays
- Seniority bonus
- Employee discounts at the hotel and restaurants
- Free yoga and meditation classes
- Free concerts at the hotel
About the Company
- The Michelberger Hotel & Restaurant is a Berlin-based hospitality group founded in 2009 by Nadine and Tom Michelberger.
- The company operates a regenerative farm in the Spreewald, the ORA restaurant, THEKE bistro, MXPSM distillery, PEOPLE festivals, and the Fountain of Youth beverage brand.
- The organization is a family-run business focused on sustainable practices and community-driven hospitality.