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About the Role

The People Operations team provides day-to-day support services to over 2,000 Morningstar employees across EMEA, covering onboarding/offboarding, benefits, payroll, immigration, and employee data management. This 6-month fixed-term contract provides maternity leave cover and requires someone who can step in quickly, operate independently, and maintain a high standard of operational excellence. You will primarily support colleagues in South Africa, the UAE, and the Nordics, while also providing flexible support across other EMEA markets. Reporting to the Operations Manager, you will ensure a seamless employee experience by executing efficient, compliant, and employee-centric processes throughout the employee lifecycle. This role is ideal for someone who enjoys optimising workflows, mapping processes, and driving operational improvements. You will have the opportunity to identify gaps, propose solutions, and help shape scalable People & Culture processes across the region.

Responsibilities

Serve as a key point of contact for employee inquiries via the Service Portal, email, or chat, providing timely and accurate guidance.
Manage end-to-end employee lifecycle processes, including onboarding, offboarding, job changes, and mobility cases.
Prepare, review, and issue employment documentation (contracts, letters, addendums) in line with local legal, regulatory, and language requirements.
Maintain accurate employee data in Workday and related systems, ensuring timely updates and strong data governance.
Conduct regular data audits, reporting, and analysis to support business decisions and monitor trends.
Stay informed on labour law and regulatory changes across supported markets, ensuring compliance in all employment matters.
Maintain and continuously improve internal HR policies, procedures, and knowledge bases.
Support monthly payroll operations, including validating employee data, preparing payroll inputs, coordinating with payroll providers, and resolving payroll queries.
Partner with external vendors (benefits providers, brokers, immigration consultants) to ensure high-quality service delivery.
Support visa sponsorship and immigration processes, coordinating with external counsel and ensuring compliance with local requirements.
Contribute to cross-functional projects, process mapping, and process improvement initiatives aimed at enhancing operational efficiency and employee experience.

Requirements

You have 2+ years of HR operations experience in an EMEA or international corporate environment, supporting multiple countries or complex regional setups.
You are fluent in English; proficiency in additional European or regional languages is a plus.
You have experience with HR systems such as Workday HCM, ServiceNow, or similar HR tools.
You have a strong understanding of HR operations and an interest in core HR topics such as employment law, benefits, or payroll.
You are detail-oriented, organised, and committed to delivering high-quality, employee-centric support.
You are a proactive problem solver who thrives in a collaborative, fast-paced, and evolving environment.
You enjoy mapping, improving, and standardising processes to drive operational efficiency and a better employee experience.

Skills

HR operations
Workday HCM
ServiceNow
Employment law
Benefits administration
Payroll processing
Process mapping
Process improvement
Data governance
Immigration processes

Location

South Africa
UAE
Nordics
EMEA

Work Type

Fixed-term contract
Hybrid

Experience Level

2+ years

Salary/Compensations

GBP 39,600.00 - 52,800 (pro rated)

Benefits

Bonus Target: 7.5% Annual Base Salary
Tools and resources to engage meaningfully with global colleagues

About the Company

Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets.
Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management.

Equal Opportunity

Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants.
We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.