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About the Role

As a Customer Success Sales Consultant (Product Specialist) for APAC, you will connect Unity’s Customer Success offerings with customer needs across dynamic markets. You will be part of a collaborative, high-impact global team driving customer adoption and long-term value. This is a consultative role shaping how organizations across APAC use Unity’s technology to innovate, scale, and transform their businesses.

Responsibilities

Partner with APAC-based sales representatives to identify opportunities where Customer Success products can enhance customer outcomes and drive adoption.
Collaborate with SMEs and senior consultants to tailor Customer Success packages when standard offerings don’t fully address customer needs.
Develop a deep understanding of all pillars within Customer Success (Support, Consulting, Training, and Enterprise Solutions) and advise sales teams on the right combination of services to meet customer goals.
Work closely with the Global Enablement team to ensure regional sales and technical teams are trained and equipped with relevant CS sales materials, decks, and best practices.
Track, maintain, and report on the Customer Success product pipeline across APAC, supporting sales teams in monitoring deal progress and identifying growth opportunities.
Collaborate with peers in EMEA and the Americas to share insights, ensure global consistency in messaging, and provide backfill support for cross-regional opportunities.
Stay current on market trends, digital transformation initiatives, and industry developments in APAC to inform customer conversations and strategic positioning.
Gather and communicate feedback from regional sales teams and customers to internal stakeholders to continuously refine and evolve Customer Success offerings.

Requirements

Solid understanding of SaaS, real-time 3D (RT3D), or digital transformation technologies within enterprise, creative, or industrial sectors.
Proven experience in a customer success, pre-sales, or sales enablement role, preferably within the technology or SaaS industry.
Strong communication and presentation skills, with the ability to collaborate effectively across sales, technical, and leadership stakeholders.
Experience working across multiple countries and cultures in the APAC region.
Analytical and detail-oriented mindset, with experience tracking and reporting on sales pipeline and revenue metrics.
Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
Native level of communication in Japanese and high proficiency in English.
Willingness to travel up to 10% of the time within the APAC region, with occasional collaboration across global teams.
Sufficient knowledge of English for professional verbal and written exchanges with worldwide colleagues and partners.

Skills

SaaS
Real-time 3D (RT3D)
Digital transformation technologies
Customer success
Pre-sales
Sales enablement
Communication
Presentation
Collaboration
Analytical skills
Project management
Japanese
English
CRM
Analytics tools
Customer success methodologies
Lifecycle management

Location

APAC

Work Type

Full-time
Hybrid

Experience Level

Professional

Salary/Compensations

Base salary range reflects anticipated compensation. Role may be eligible for equity awards and participation in company incentive plans. Final offer depends on location, experience, background, and skill set.

Benefits

Comprehensive health, life, and disability insurance
Commute subsidy
Employee stock ownership
Competitive retirement/pension plans
Generous vacation and personal days
Support for new parents through leave and family-care programs
Office food snacks
Mental Health and Wellbeing programs and support
Employee Resource Groups
Global Employee Assistance Program
Training and development programs
Volunteering and donation matching program

About the Company

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month.
The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity.
Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality.
Unity is committed to creating a workplace that fosters collaboration and teamwork that allows you to harness your unique skills.
Join us in creating industry tools to help creators of all levels bring their projects to reality.

Equal Opportunity

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.
Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law.
If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.