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About the Role
As a Senior Vendor Success Manager, you will own and manage Lieferando’s most strategic logistics partners across Germany. You will act as the single point of contact for key accounts, overseeing logistics performance, operations, and commercial strategy to ensure service quality and long-term growth.
Responsibilities
- Act as the single point of contact for local hero and core brand partners
- Build and manage senior stakeholder relationships
- Lead escalations and ensure alignment on operational topics
- Monitor KPIs and drive continuous performance improvements
- Identify operational gaps and implement structured action plans
- Ensure high service quality and operational excellence
- Identify and support growth opportunities including expansion and scaling
- Optimize cost structures and operational efficiency
- Contribute to operational partner development and portfolio steering
- Collaborate with internal teams including Finance, Product, Tech, and Legal
- Align with Business Planning on forecasting and capacity planning
- Coordinate with Compliance to ensure regulatory and contract adherence
- Report performance, risks, and opportunities to senior stakeholders
- Maintain structured documentation of performance and action plans
Requirements
- Extensive professional experience in key account management, logistics, vendor management, or operations
- Proven ability to manage large, complex partners and senior stakeholders
- Strong analytical mindset with experience in KPIs and data-driven decision-making
- Experience in strategic partnership development
- Ability to take full ownership and accountability for business outcomes
- Structured, proactive, and solution-oriented working style
- Experience in fast-paced environments such as delivery, e-commerce, or mobility
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities and complex operational topics
- Willingness to travel occasionally within Germany
- Fluent in German and English
Skills
- Key Account Management
- Logistics Operations
- Vendor Management
- Performance Management
- Data-Driven Decision Making
- Strategic Partnership Development
- Stakeholder Management
- KPI Analysis
Location
- Berlin-Kreuzberg, Germany
Work Type
- Hybrid
- Permanent
Experience Level
- Senior
Benefits
- Competitive compensation package
- Regular performance reviews
- Hybrid working model
- Urban Sports Club membership
- Monthly travel allowance of €59
- Monthly €90 Lieferando Pay credit
- Company pension scheme with 20% employer contribution
- Access to Employee Resource Groups
- Team events and social initiatives
About the Company
- Lieferando is part of Just Eat Takeaway.com, a global food tech company with over 60 million active users across 24 countries.
Equal Opportunity
- Lieferando is committed to creating an inclusive culture that encourages diversity of people and thinking, ensuring all employees feel they belong.