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About the Role

This role is for individuals with a background in Risk, Audit, or Compliance who excel at customer engagement, problem-solving, and delivering impactful solutions in a commercial setting. As a Solutions Engineer, you will collaborate with Sales to demonstrate how Diligent's platform can revolutionize risk, audit, and compliance management, acting as a trusted advisor to senior stakeholders.

Responsibilities

• Partner closely with Sales to support the full pre-sales lifecycle, helping customers understand how Diligent solves real-world risk and audit challenges.
• Deliver tailored, high-impact software demonstrations that clearly articulate business value, not just product features.
• Engage confidently with senior leaders across Audit, Risk, Compliance, IT, and Governance functions.
• Translate customer pain points into clear solution narratives that support deal progression and closure.
• Design and present solution architectures that align with customer objectives and regulatory environments.
• Articulate the cross-platform value of the Diligent Platform and how it supports integrated GRC programs.
• Collaborate with Product teams to provide customer and domain feedback on product enhancements.
• Support marketing initiatives such as webinars, industry events, and thought-leadership content.
• Apply practical knowledge of Audit, Risk Management, and IT Compliance in customer conversations.
• Leverage familiarity with industry frameworks such as COSO ERM, ISO 31000, NIST RMF, and related standards.
• Demonstrate how modern GRC platforms enable risk identification, assessment, monitoring, and mitigation at scale.

Requirements

• Experience in Risk, Audit, Compliance, or GRC, either in a customer-facing role or within industry.
• Experience working with SaaS solutions or strong interest in moving into a commercial, customer-facing environment.
• Strong presentation and communication skills, with the ability to simplify complex topics.
• Comfortable partnering with Sales and contributing to commercial outcomes.
• Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge.

Skills

• Risk Management
• Audit
• Compliance
• GRC
• SaaS solutions
• Presentation skills
• Communication skills
• Problem-solving
• Storytelling
• Customer interaction
• COSO ERM
• ISO 31000
• NIST RMF

Location

• New York
• Washington D.C.
• Vancouver
• London
• Galway
• Budapest
• Munich
• Bengaluru
• Singapore
• Sydney

Work Type

• Hybrid

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs

About the Company

• Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
• The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
• At Diligent, we're building the future with people who think boldly and move fast.
• Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
• The future belongs to those who keep learning, and we are building it together.
• At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
• Creativity is ingrained in our culture. We are innovative collaborators by nature.
• We care about our people.
• We have teams all over the world.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
• Diligent created the modern governance movement.
• Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
• Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

• Diligent is proud to be an equal opportunity employer.
• We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.