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About the Role
The Make Special Happen Manager curates and delivers exceptional, personalized guest journeys across the entire hotel experience. This role acts as a dedicated guest host and experience curator, proactively identifying opportunities to elevate every stage of a guest's stay.
Responsibilities
- Curate and deliver exceptional, personalized guest journeys.
- Act as a dedicated guest host and experience curator.
- Proactively identify opportunities to elevate guest stays from arrival to departure.
- Orchestrate seamless and memorable experiences tailored to guest preferences.
- Anticipate guest needs, create meaningful moments, and inspire colleagues.
Requirements
- Previous experience in Guest Relations, Butler Service, Front Office, Concierge, VIP Services, or similar guest-facing roles preferred.
- Demonstrated passion for delivering intuitive and personalized luxury hospitality.
- Excellent interpersonal and relationship-building skills.
- Ability to engage naturally with discerning guests.
- Strong problem-solving skills.
- Ability to remain calm under pressure.
- Highly organized with exceptional attention to detail.
- Ability to work independently while collaborating effectively across departments.
- Professional appearance and presentation.
- Business-level English and Japanese communication skills, both written and spoken.
- Proficiency in Microsoft Office.
- Opera Cloud experience is an advantage.
Skills
- Guest Relations
- Butler Service
- Front Office
- Concierge
- VIP Services
- Interpersonal skills
- Relationship-building skills
- Problem-solving
- Attention to detail
- Collaboration
- Microsoft Office proficiency
- Opera Cloud proficiency
Location
- Tokyo
Work Type
- Permanent
- Full-Time
About the Company
- Fairmont Tokyo will open on July 1, 2025.
- The hotel features 217 rooms and suites with stunning views.
- Facilities include Fairmont Gold, a spa, infinity pool, and outdoor terraces.
- There are five restaurants and two bars.
- The hotel offers venues for gatherings and celebrations.