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About the Role
As an Account Manager at Trusted Shops, you will take ownership of a diverse portfolio of B2B customers, helping them succeed in the e-commerce landscape. Your primary mission is to unlock growth for your clients through strategic account development, negotiation, and upselling, thereby strengthening partnerships and driving mutual success.
Responsibilities
- Manage a portfolio of small to mid-sized online shops (Tech Touch), addressing daily customer needs.
- Identify opportunities to enhance customer performance and implement tailored expansion strategies.
- Develop accounts strategically and commercially, negotiating for mutually beneficial outcomes.
- Collaborate with internal teams (Sales, Legal, Product) for coordinated support and smooth execution.
- Partner with a Customer Success Manager to maximize client retention and long-term success.
Requirements
- Demonstrated experience in proactive B2B account management, preferably in SaaS or tech.
- Proven ability to manage large client portfolios (up to 1,000 accounts), balancing daily support with strategic planning.
- Strong communication and interpersonal skills with a customer-centric, hands-on approach.
- Analytical and strategic thinking with sales instinct and persuasive ability.
- Passion for e-commerce and digital technologies.
- Practical experience using CRM tools (e.g., Salesforce).
- Fluent German and highly proficient in English.
Skills
- B2B account management
- SaaS
- Tech-driven environments
- Client portfolio management
- Strategic planning
- Communication skills
- Interpersonal skills
- Customer-centric mindset
- Hands-on approach
- Analytical thinking
- Strategic thinking
- Sales instinct
- Persuasive ability
- E-commerce
- Digital technologies
- CRM tools
- Salesforce
- German fluency
- English proficiency
Location
- Hybrid
Work Type
- Hybrid work
- Permanent contract
Experience Level
- Mid-level
Benefits
- Hybrid work (2 days/week in office, flexible remote)
- 4-week Academy Onboarding with new starters
- Workation (temporary work from EU, Iceland, Liechtenstein, or Norway)
- Permanent contract
- 27 vacation days
- 3.5 additional days off (Christmas, New Year's Eve, Carnival)
- Buddy programme
- Individual training opportunities
- Team and Unit Events
- Health Pass (online and offline sports, fitness, and health courses)
About the Company
- Trusted Shops believes in purpose-driven careers and structured excellence.
- We are Europe's trusted brand in the SaaS and e-commerce sector.
- We are committed to diversity and against discrimination.
Equal Opportunity
- Application is encouraged regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
- Trusted Shops is clearly committed to diversity and against discrimination.