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About the Role

This role is focused on the overall success of swim programs and the delivery of exceptional swim classes to children and adults. Responsibilities include providing a safe environment, maximizing revenue, controlling costs, and ensuring an enjoyable learning experience.

Responsibilities

• Provide heartfelt service and exceptional swimsters management in line with customer experience strategy and brand standards.
• Manage the delivery of the swim experience, creating an engaging and entertaining environment for learning.
• Oversee a wide range of swimming age and skill levels, ensuring proper assessment.
• Ensure all interactions are warm, queries are answered, and feedback is handled effectively.
• Maximize timetabling efficiencies, maintain ratios, and oversee day-to-day bookings.
• Ensure all swimster areas are safe, clean, and reflect the highest standards.
• Advocate water safety, swim survival skills, and maintain awareness of child protection law.
• Ensure an overall safe environment for students, carers, and the team.
• Recruit, coach, develop, and motivate the swimsters team to achieve agreed targets.
• Work to achieve membership and revenue goals while operating within agreed expense budgets.
• Liaise with the HOD team to assess, monitor, and improve swimster strategies and support the team.

Requirements

• AUSTSWIM certificate
• 2+ years leadership experience in a swim school
• First aid certification
• Flexibility to work a non-traditional schedule
• Working with Children Check
• Experience creating educational and entertaining swim lessons
• Experience building trust and safety
• Well-versed across various ages and skill levels
• People-focused with enjoyment in teaching children to swim
• Warm, honest, and genuine demeanor
• Ability to connect with anyone and communicate effectively at all levels
• Authentic self-expression and ability to build trust
• Perceptive, inquisitive, and problem-solving abilities
• Ability to manage time effectively and handle feedback and complaints skillfully
• Can-do approach, ability to think on your feet
• Comfortable with ambiguity and adapting to change
• Motivated to continually improve and assist members

Skills

• Swim instruction
• Leadership
• Customer service
• Financial management
• Team management
• Communication
• Problem-solving
• Time management
• Adaptability

Location

• Not specified

Work Type

• Full-time
• Fixed term

Experience Level

• Leadership experience

Education Level

• AUSTSWIM certificate
• First aid certification
• Working with Children Check
• Infant and Preschool Aquatics qualification (preferred)
• Access and Inclusion qualification (preferred)
• Teacher of Adults qualification (preferred)

Benefits

• Performance incentive
• Place on the management team
• Free membership for employee and a buddy
• Discounted personal training
• Special deals with retail and service partners
• Paid parental leave
• Regular personal and professional development
• Confidential 24-hour support via employee assistance program
• Uniforms designed in partnership with lululemon athletica

About the Company

• One of the world’s most recognised and exciting brands
• A culture that’s all about inspiring people to live an active life
• Prefers smiles to graphs and being human rather than corporate