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About the Role

The Resident Support Specialist (RSS) is the welcoming presence at the front desk of a permanent supportive housing community. This role helps create a safe, respectful, and supportive environment for residents and visitors, ensuring front desk operations run smoothly, responding to emergencies, and maintaining a secure atmosphere. This position is essential in fostering a sense of home, community, and stability.

Responsibilities

Welcome residents and visitors, answer questions, and provide helpful information about housing or property-related services.
Operate the front desk with professionalism and compassion, including answering calls, screening visitors, and maintaining visitor logs.
Monitor common areas to support a safe and comfortable environment, including surveillance monitoring and regular property walk-throughs.
Maintain accurate and confidential property logs, incident reports, and other records.
Respond promptly and safely to property emergencies and incidents, seeking support from appropriate staff or emergency services when necessary.
Document and report concerns related to community guidelines or lease agreements, supporting residents in resolving issues constructively.
Assist residents with completing work orders, incident reports, or grievances, ensuring they feel heard and supported.
Keep the front desk, entry, and lobby areas clean, organized, and welcoming; may perform light janitorial duties after-hours for spills and emergency clean-ups.
Provide light administrative support to the Support Services Manager and maintain clear communication with property management and resident support teams.
Treat residents, staff, vendors, and visitors with compassion, respect, and courtesy at all times.
Participate in staff meetings, trainings, and other property-related activities to enhance skills and teamwork.
Other duties as assigned.

Requirements

High school diploma or equivalent (GED) required.
Experience in hospitality, customer service, community services, or a related field preferred.
Strong communication and interpersonal skills; ability to interact with individuals from diverse backgrounds with respect and empathy.
Ability to remain calm and effective in emergency or high-stress situations.
Commitment to maintaining confidentiality and upholding resident dignity.
Basic computer skills (email, data entry, incident reporting).
Must secure fingerprint image screening and annual TB screening.
Must be able to meet physical requirements of the position, which may include lifting up to 30 lbs.
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all company, property, and department programs, policies, and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.
Adhere to all program, funder, and organizational policies, and procedures.
Considered for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

Skills

Communication skills
Interpersonal skills
Empathy
Calmness under pressure
Confidentiality
Basic computer skills
Data entry
Incident reporting

Location

San Francisco, CA

Work Type

Onsite
Client-facing
In-person interaction
Direct service delivery

Education Level

High school diploma or equivalent (GED)

Salary/Compensations

$23.98 - $24.00 Hourly

Benefits

Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.