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About the Role

Infosys Consulting is seeking a lead to define and deliver intelligent marketing and AI strategy and architecture for major ANZ clients, including banks and financial services institutions. This platform-agnostic leadership role involves guiding clients through complex decisions across CDP, journey orchestration, marketing automation, and agentic AI, leading delivery teams, and owning senior client relationships.

Responsibilities

Define enterprise martech strategy and multi-year roadmaps aligned to client CX and business outcomes.
Lead architecture design across data unification, identity resolution, consent/privacy compliance, and cross-channel orchestration.
Own senior client and CxO-level stakeholder relationships; shape SOWs, commercial proposals, and delivery governance.
Lead and mentor cross-functional delivery teams (architects, engineers, analysts) across concurrent engagements.
Run vendor-neutral evaluation and selection processes across the martech landscape (CDP, CMS, personalization, marketing clouds).
Establish delivery frameworks, RACI models, and change management practices for large-scale platform migrations.
Bring emerging agentic AI and automation capabilities into client engagements where they create measurable value.
Contribute to practice growth: capability building, thought leadership, RFP/proposal support, and partner ecosystem relationships.

Requirements

10+ years in martech / customer experience consulting, including architecture-level exposure across at least two major platform ecosystems (e.g. Adobe, Salesforce, Braze, Segment, Tealium).
Proven track record leading enterprise-scale implementations spanning data platforms, journey orchestration, and personalization.
Experience delivering in regulated industries (financial services, healthcare, insurance) strongly preferred.
Strong grasp of data privacy and consent frameworks, identity resolution, and integration patterns (APIs, event streaming).
Working exposure to AI/agentic systems in martech workflows is highly valued.
Demonstrated revenue or P&L impact, team leadership, and senior client advisory experience.

Skills

Vendor-neutral strategic thinking
Executive-level communication
Stakeholder management
Technical depth
Commercial acumen
Business acumen
Team leadership
Coaching
Capability development

Location

Work Type

Full-time

Experience Level

10+ years

Benefits

Exposure to complex, high-impact martech transformation programs for leading ANZ enterprises.
A collaborative, expert-led practice with strong global delivery and Adobe/Salesforce partner relationships.
Clear progression pathway toward Senior Principal and Practice Leadership.
Investment in professional certifications, thought leadership, and continuous learning.

About the Company

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs.
We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world.
By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.
A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.
Visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.