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About the Role
This role provides administrative, sales, and operational support to the Sales & Distribution team, focusing on group reservations, MICE, and maximizing revenue through coordination and customer service.
Responsibilities
- Coordinate group bookings, room blocks, and rooming lists.
- Manage client enquiries and ensure responses within 24 hours.
- Prepare contracts, confirmations, invoices, resumes, and Banquet Event Orders (BEOs).
- Support sales activities to achieve hotel revenue targets.
- Conduct site inspections for corporate clients, travel agents, and event organisers.
- Coordinate internal communications and VIP guest requirements.
- Assist with forecasting, reporting, and sales presentations.
- Support the upselling of accommodation, meeting spaces, and food & beverage offerings.
- Maintain client databases, records, and sales documentation.
- Attend sales and group meetings and provide administrative support, including meeting minutes.
Requirements
- Strong organisational and time management skills.
- Excellent written and verbal communication abilities.
- A customer-focused approach and relationship-building skills.
- Strong attention to detail and problem-solving capabilities.
- Revenue and sales awareness.
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
- The ability to multitask and work effectively in a fast-paced team environment.
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Sales
- Customer Service
- Communication
- Organisation
- Time Management
- Relationship Building
- Attention to Detail
- Problem-Solving
- Upselling
Location
- Sydney Harbour
Work Type
- Full-time
Experience Level
- Hospitality professional
Education Level
- Qualifications in Hospitality, Tourism or Business (preferred)
About the Company
- Marriott International is a globally recognised brand committed to exceptional guest service, career development, diversity and inclusion, and a positive team culture.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW Marriott associates come first, fostering happiness for associates which leads to guest happiness.
- JW Marriott hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW Marriott creates opportunities for training, development, recognition and a place to pursue passions in a luxury environment with a focus on holistic well-being.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- Marriott actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
- Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.