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About the Role

Zapp is building a challenging venture with a team that holds itself to impeccable high standards. As Talent & Performance Lead, you will own the engine that keeps the standards high. This is a high-performance organisation role reporting directly to the Director of Growth and Strategy, working closely with the founder and leadership team to attract, develop, and retain exceptional people.

Responsibilities

• Own the company’s quarterly OKR-setting process end-to-end.
• Design and run performance review and calibration cycles.
• Embed Leadership Principles into how people are assessed, promoted, recognised, and managed out.
• Build and run recognition and reward rhythms.
• Partner with senior leaders to coach them on performance conversations, team health, and building high-trust relationships.
• Own the design and execution of Zapp's company all-hands.
• Translate commercial progress into a story the team can feel proud of and aligned behind.
• Ensure every company-wide moment reinforces Zapp's culture and raises collective ambition.
• Define and own Zapp's Employer Value Proposition.
• Drive Zapp's external employer brand presence across LinkedIn, press and industry events.
• Represent Zapp at external events, panels, and industry moments.
• Work with Marketing to ensure Zapp's employer brand is as strong as its consumer brand.
• Set and hold the bar on how Zapp hires.
• Own senior and business-critical hiring personally.
• Design and run Zapp's promotion framework.
• Build Zapp's internal leadership pipeline.
• Ensure the fundamentals are clean and compliant: contracts, policies, right to work, and employee relations.
• Manage a small people team, maintaining operational excellence.

Requirements

• Proven experience in a high-growth business where performance culture and commercial pace both mattered.
• A track record of building or transforming OKR and performance frameworks that actually changed how people worked.
• A credible, confident presence with founders and senior leaders.
• Commercially minded.
• A builder and a standard-setter.
• Strong external presence.
• Leads and does; does not delegate to a large team.
• Focuses on outcomes, not paperwork.
• Sets a high standard for performance.

Skills

• OKR setting
• Performance management
• Leadership coaching
• Employer Value Proposition development
• Employer branding
• Public speaking
• Hiring
• Promotion framework design
• Leadership pipeline development
• People operations
• Commercial acumen

Location

• Nine Elms, London

Work Type

• Full-time
• On-site (5 days a week)

Experience Level

• Director

Salary/Compensations

• Competitive salary & equity package

Benefits

• 25 days of holiday per year (plus all bank holidays)
• Private Health Insurance
• Extended sick pay
• Extended maternity/paternity leave pay
• Cycle to work scheme

About the Company

• Zapp is London’s leading premium convenience retail platform.
• Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market.
• We develop best-in-class customer-centric technology and fulfilment solutions.
• Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.