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About the Role

The Analyst, I2C (Invoice-to-Cash) supports end-to-end order-to-cash activities to ensure accurate billing, timely collections, and effective resolution of customer account issues. This role plays a key part in maintaining strong cash flow, customer satisfaction, and financial integrity by partnering closely with commercial, customer service, and finance teams. The position offers exposure to core financial processes within a global medical devices organization and opportunities to build analytical and operational expertise.

Responsibilities

Support invoice-to-cash processes including billing, cash application, collections support, and dispute resolution.
Review and analyze customer accounts to ensure accuracy, completeness, and compliance with internal policies.
Investigate and resolve billing discrepancies, payment issues, and customer inquiries in a timely manner.
Partner with Customer Service, Sales, and Finance to address order, pricing, or credit-related issues.
Prepare and maintain reports, reconciliations, and documentation related to I2C activities.
Support month-end close activities and ensure adherence to internal controls and compliance requirements.
Identify process improvement opportunities to enhance efficiency, accuracy, and customer experience.

Requirements

Bachelor’s degree required in Finance, Accounting, Business Administration, or a related field.
0-2 years of experience in invoice-to-cash, accounts receivable, order-to-cash, finance operations, or a related function.
Working knowledge of billing, collections, cash application, and customer account management processes.
Strong analytical and problem-solving skills with attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency with ERP systems and Microsoft Excel or similar tools.
Spanish speaker
Experience working in a shared services or global business services environment.
Experience in a regulated industry such as healthcare, medical devices, or pharmaceuticals.
Exposure to process improvement or continuous improvement initiatives.
Experience collaborating with cross-functional and regional teams.
Effective written and verbal communication skills.
English and Spanish required.
Limited travel; occasional domestic or regional travel as needed.

Skills

Invoice-to-cash
Accounts receivable
Order-to-cash
Finance operations
Billing
Collections
Cash application
Customer account management
Analytical skills
Problem-solving skills
Attention to detail
ERP systems
Microsoft Excel
Spanish
Process improvement
Continuous improvement
Cross-functional collaboration
Regional collaboration
Written communication
Verbal communication

Location

North Ryde, New South Wales, Australia

Work Type

Hybrid

Experience Level

0-2 years

Education Level

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

Benefits

Competitive remuneration package
Continuous training and support
Award-winning leadership development programs
Inclusive, flexible, and accessible working arrangements

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Equal Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.