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About the Role

Infosys Consulting is seeking a Principal Consultant to lead marketing technology strategy, architecture, and delivery for major ANZ clients. This platform-agnostic leadership role involves guiding clients on CDP, journey orchestration, marketing automation, and AI capabilities, leading delivery teams, and owning senior client relationships.

Responsibilities

• Define enterprise martech strategy and multi-year roadmaps aligned to client CX and business outcomes.
• Lead architecture design across data unification, identity resolution, consent/privacy compliance, and cross-channel orchestration.
• Own senior client and CxO-level stakeholder relationships; shape SOWs, commercial proposals, and delivery governance.
• Lead and mentor cross-functional delivery teams (architects, engineers, analysts) across concurrent engagements.
• Run vendor-neutral evaluation and selection processes across the martech landscape (CDP, CMS, personalization, marketing clouds).
• Establish delivery frameworks, RACI models, and change management practices for large-scale platform migrations.
• Bring emerging agentic AI and automation capabilities into client engagements where they create measurable value.
• Contribute to practice growth: capability building, thought leadership, RFP/proposal support, and partner ecosystem relationships.

Requirements

• 10+ years in martech / customer experience consulting, including architecture-level exposure across at least two major platform ecosystems (e.g. Adobe, Salesforce, Braze, Segment, Tealium).
• Proven track record leading enterprise-scale implementations spanning data platforms, journey orchestration, and personalization.
• Experience delivering in regulated industries (financial services, healthcare, insurance) strongly preferred.
• Strong grasp of data privacy and consent frameworks, identity resolution, and integration patterns (APIs, event streaming).
• Working exposure to AI/agentic systems in martech workflows is highly valued.
• Demonstrated revenue or P&L impact, team leadership, and senior client advisory experience.

Skills

• Vendor-neutral strategic thinking
• Executive-level communication
• Stakeholder management
• Technical depth
• Commercial acumen
• Business acumen
• Team leadership
• Coaching
• Capability development

Location

• ANZ

Work Type

• Full-time

Experience Level

• Principal
• 10+ years

Benefits

• Exposure to complex, high-impact martech transformation programs for leading ANZ enterprises.
• A collaborative, expert-led practice with strong global delivery and Adobe/Salesforce partner relationships.
• Clear progression pathway toward Senior Principal and Practice Leadership.
• Investment in professional certifications, thought leadership, and continuous learning.

About the Company

• Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs.
• We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world.
• By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.
• A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.
• To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.