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About the Role

As our new Delivery Manager - Circular Operations, you will take ownership of office furniture installations from planning to execution, while ensuring that our circular operating model works in practice. This is a hands-on, execution-focused role combining project management, operations, partner coordination, and on-site leadership. You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and according to NORNORM’s quality standards. You will also be part of our global implementation group, sharing learnings and helping build best practices across markets.

Responsibilities

Plan and manage end-to-end office furniture installation projects, including timelines, resources, and coordination across internal teams and external partners.
Ensure that our implementation partners enable cost-efficient last-mile planning.
Handle outbound orders, change orders, returns, and replacements.
Stay in close daily contact with warehouse partners, resolving picking errors, stock discrepancies, and operational issues.
Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution.
Lead negotiations with installation partners to ensure the right balance between cost and service quality for NORNORM.
Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when problems occur.
Track key KPIs related to delivery, cost improvement, and customer satisfaction, and use insights to improve processes and partner performance.
Lead on-site delivery together with installation partners and internal teams.
Ensure quality and safety standards are met, provide clear direction when adjustments are needed, and make timely decisions to keep projects on track.

Requirements

Solid experience in project or operations management within an execution-heavy environment involving physical goods and on-site delivery, ideally within supply chain, logistics, operations, or a similar field.
Proven experience managing complex projects with multiple stakeholders.
Proven experience working with CRM and ERP systems.
Strong technical and hands-on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on-site teams.
Fluent, confident English, written and spoken.

Skills

Project management
Operations management
Partner coordination
On-site leadership
Problem-solving
Decision-making
Communication
Negotiation
Risk management
Performance tracking
Microsoft Dynamics experience (advantageous)

About the Company

NORNORM is a fast-growing circular scale-up redefining the workspace industry through a subscription model that is better for people, businesses, and the planet.
We believe furniture should stay in use for as long as possible.
We manage the full lifecycle - from delivery and collection to refurbishment and recirculation - so products can create value again and again.
Joining NORNORM means being part of something bigger: scaling circularity across the workspace industry while growing in an environment that values curiosity, courage, and collaboration.
We are a purpose-driven company with strong values: we care, we dare, we do, and we make simple easy.
These principles shape how we work, how we grow, and how we support each other.
You will join a high-trust culture where initiative is rewarded, with the opportunity to take real ownership, improve how we operate, and help build something that genuinely makes an impact.