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About the Role

Fantastic opportunity for a Network Engineer to join our dynamic team within an MSP environment, supporting customers through day-to-day maintenance, network upgrades, and projects. Your expertise will ensure innovative solutions and superior customer service.

Responsibilities

• Responsible for the network infrastructure, including routers, switches, firewalls and other network devices.
• Oversee BAU operations, ensuring optimal network performance and compliance of firewalls, routers, switches, wireless, and load balancers.
• Monitor network performance, resolve incidents proactively and ensure service continuity within SLAs.
• Assist with and execute network projects, ensuring smooth handover to operations.
• Maintain policies, procedures, and best practices to ensure high service standards.
• Develop and maintain documents, network diagrams, SOPs, and troubleshooting guides.
• Collaborate with other departments to provide technical solutions and drive continuous enhancements.

Requirements

• Proven expertise as a Network Engineer managing BAU operations in an MSP environment.
• Hands-on experience with SD-WAN and Azure networking is essential.
• Ability to support multi-tenant environments and clients with varying architectures and business needs.
• High analytical and troubleshooting skills with ability to diagnose complex issues, provide workarounds, and manage multiple troubleshooting streams.
• Growth mindset, can-do attitude, and customer-first focus, fostering a high-performance culture.
• Strong ITIL/ITSM knowledge.

Skills

• Routing & Switching: Cisco (ASR/Nexus), Meraki, SD-WANs (Fortinet, Meraki)
• Firewalls: Fortinet, Palo Alto, Cisco
• Load Balancers: Citrix, F5
• Wireless: Cisco, Aruba, Fortinet
• Virtualisation - NSX-T (preferred)
• SASE solutions preferred

Location

• Sydney
• Melbourne

Work Type

• Full-time

Experience Level

• Mid-level

Education Level

• Tertiary qualification in Computer Science, Information Technology, or a related field.
• Relevant network certifications (e.g. CCNA, CCNP) highly desirable.

Benefits

• Strong learning culture with personalised development plans.
• Commitment to sustainability and community investment.
• Free onsite barista at our Sydney and Melbourne offices.
• Access to a wide range of staff benefits and partner discounts.

About the Company

• Award-winning IT services provider.
• Leading Australian IT services provider and trusted technology partner to some of the country’s most recognised brands.
• Deliver an integrated suite of managed and professional services.