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About the Role

As a Health Business Banking Manager, you will retain and grow an existing SME customer portfolio specialized in the Healthcare industry. You will deliver tailored, whole-of-customer solutions, engage with clients through various channels, and provide timely, proactive, high-quality service to support their business banking needs. Your focus will be on achieving strong customer outcomes, deepening relationships, and ensuring reliable support. You will contribute to Customer Experience, Staff Experience, and Well Managed strategic pillars through disciplined portfolio management, risk awareness, and customer engagement, strengthening our remote offering and maintaining trust with businesses across Australia.

Responsibilities

Participate in high volume inbound and structured leads-based outbound calling
Provide high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
Retention and growth of existing customers
Understand customer ambitions and help them realize their business growth and development goals
Contribute to a high performing team culture and environment based on high collaboration and rapid customer solutioning
Meet assigned performance targets across the balanced scorecard
Management of a team-based customer portfolio
Effective collaboration with stakeholders, Lighthouse & supporting teams
Maintain deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions

Requirements

Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
Portfolio Management: Selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver, balancing change initiatives and business-as-usual while optimising return on investment
Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs
Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge
Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions

Location

242 Pitt Street, Sydney NSW 2000

Work Type

Permanent
Full-time 40hrs/week

Benefits

Access to health and wellbeing services
Discounts on selected products and services from ANZ

About the Company

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward.
We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

Equal Opportunity

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
We're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.