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About the Role

Nine is seeking a hands-on Application Support Team Leader to lead a team of Level 2 & 3 Support Analysts. This role ensures high-quality service delivery across Nine’s application landscape, championing continuous improvement, trust, and exceptional customer service.

Responsibilities

• Provide strong technical and operational leadership to a team of Level 2 & 3 Support Analysts.
• Oversee day-to-day operations of the application landscape, ensuring the team professionally tracks, responds to, and resolves escalated Level 2/3 incidents and requests in line with monthly SLA targets.
• Coordinate and manage the change delivery process for both in-house and third-party vendor applications.
• Manage and perform necessary updates to application database environments, specifically focusing on SQL Server instances and integration processes.
• Build and maintain strong relationships with internal business units, the Group IT Service Desk, and third-party vendors.
• Champion a "security-first" approach, ensuring all operations align strictly with standard corporate security policies, guidelines, and compliance procedures.
• Enhance team productivity by maintaining a robust knowledge base and leading proactive training.

Requirements

• Extensive experience leading and developing a technical team of application support analysts within a corporate environment.
• Deep background in technical application support with a strong understanding of issue resolution, request workflows, and ITIL methodologies.
• Thorough knowledge of Microsoft Server operating systems.
• Extensive practical experience administering databases and SQL Server Integration processes.
• Excellent oral and written communication skills.
• Proven ability to translate complex technical concepts and build relationships at all levels of the organisation.
• An absolute focus on customer service, demonstrating empathy and high accountability.
• Demonstrated ability to prepare comprehensive technical documentation, system interface diagrams, and release procedures.
• A flexible approach to working hours to accommodate urgent requirements.
• Awareness of emerging technologies, AI platforms, or industry best practices.
• Experience deploying or leveraging AI and agentic workflows is highly regarded.
• Must have the right to lawfully work and live in Australia.

Skills

• Application Support
• Team Leadership
• ITIL Methodologies
• Microsoft Server Operating Systems
• SQL Server Administration
• SQL Server Integration Services
• Change Management
• Technical Documentation
• Customer Service
• AI Platforms
• Agentic Workflows

Location

• Australia

Work Type

• Flexible hours
• Hybrid work
• Part-time arrangements

Experience Level

• Extensive experience leading and developing a technical team

Benefits

• 18 weeks paid parental leave
• Access to 'Employee Exclusives' program
• Digital newspaper subscription
• Annual gift voucher for Stan subscription

About the Company

• Nine is Australia’s largest locally owned media company.
• Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.
• Our content reaches almost every Australian - meaning what we do has real impact.
• We bring people together, celebrate the big moments, and capture the everyday ones.
• Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
• We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Equal Opportunity

• We're committed to a safe, respectful and inclusive Nine.
• From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
• We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
• Should you require any adjustments to the recruitment process, please advise us when you apply.