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About the Role

The IT Support Engineer (P3) is the primary IT contact for the Sydney office, responsible for internal technical support. This role involves maintaining a seamless technical environment and offers a growth path from localized support to overseeing global service delivery.

Responsibilities

• Act as the primary point of contact for all internal IT requests, providing rapid, high-quality resolution for hardware, software, and connectivity issues.
• Own the end-to-end employee lifecycle for IT, from hardware provisioning and setup to offboarding.
• Maintain the health and availability of core corporate systems, including Video Conferencing, Printing, and Directory Services.
• Consistently meet or exceed a 90% SLA target on work items.
• Manage and maintain the SaaS and IaaS ecosystem (Google Workspace, AWS, Azure).
• Take a lead role in managing Global Support Operations, coordinating with 3rd party vendors.
• Support the Senior Systems Engineer on infrastructure projects, including network deployments and server maintenance.
• Implement and manage workflow automation to streamline support tasks.

Requirements

• At least 5 years experience in an Internal IT environment with engineering & end user responsibilities.
• Demonstrable experience with Linux & Networking Equipment.
• Experience implementing new IT solutions to corporate or industrial environments.
• Experience communicating with and managing stakeholders through changes to work systems.
• Experience following best practice procedures when managing SaaS solutions.
• Experience implementing workflow automation in IT systems to gain efficiencies or reliability.
• Experience working in IaaS platforms like AWS, Azure, GWS.
• Experience working with remote 3rd party organisations providing support.
• Demonstrable technical skillsets like Python, AI, SQL etc.
• Experience working in OnPremise Data Centre environments (racking, maintenance, cable management etc.).
• Experience deploying Networking equipment to specific organisation configurations.

Skills

• Linux OS system management (hardening, patching, logging)
• Windows OS System Management (hardening, patching, logging)
• Network foundations and key operational concepts.
• IDP, MFA, SSO
• Group Policy Management
• Linux or Windows Server, Azure, AWS, GWS certifications.
• Scripting & coding languages to help with management.

Location

• Sydney

Work Type

• Full-time

Experience Level

• 5 years

Education Level

• Bachelors Degree in IT or Combination of Advanced Diploma and additional Industry Certifications.