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About the Role

The Case Manager will support the residents' mental health and social care needs, ensuring access to primary care and navigation of health and social care systems. This model of care will ensure seamless and coordinated support for refugees settling in Toronto.

Responsibilities

• Provide on-site mental health and addictions support tailored to residents' needs, including developing personalized care and relapse prevention plans.
• Deliver settlement counseling services, including assessment, information, orientation, and shelter support.
• Facilitate internal/external referrals for services not provided by the program.
• Organize, plan, and facilitate group and individual sessions for skill-building, life skills training, and addressing diverse client needs.
• Develop and implement community outreach plans to promote programs and services.
• Collaborate with clients, programs, settlement services, and relevant parties to create individualized case management plans, including access to primary care, employment resources, and navigation through health, social care, and legal systems.
• Provide flexible support, including evenings and weekends, and assist residents with their migration journey and integration into the community.
• Offer transitional shelter support, develop safety and long-term housing plans, and create post-transitional support plans for ongoing housing and social care needs.
• Develop and codesign a ‘mentorship’ program for clients in the home.
• Conduct client assessment/individual service planning and develop therapeutic alliance with clients and their support systems.
• Build and maintain a trusting respectful and collaborative working relationship with client.
• Provide supportive counseling for a range of issues, skills teaching as well as psycho-education around illness, medications and symptoms.
• Develop, implement and monitor the service plan and conduct follow-ups with the clients as needed.
• Advocate on behalf of the client and connect them with community resources.
• Establish effective working relationships with staff of other agencies.

Requirements

• Must be able to work flexible hours, including evenings and weekends.
• Must adhere to COVID-19 policy and provide proof of vaccination.

Skills

• Crisis intervention/prevention
• Addiction issues
• Recovery-oriented approaches
• Culturally competent care
• Trauma informed care
• Solution-focused approach
• Manage crises
• Work with diverse cultural and linguistic backgrounds/communities
• Non-homophobic and anti-racist approach
• Work within a multidisciplinary team
• Work independently
• Analytical skills
• Assessment skills
• Decision-making skills
• Trained in trauma-informed care
• Trained in family-centered practices
• Trained in culturally competent care
• Trained in motivational interviewing

Location

• 213 Carlton St., Toronto

Work Type

• Full Time
• Permanent

Experience Level

• Minimum of two years’ experience in direct service delivery
• Work experience in the settlement and/or community work sectors to adults with psychiatric disabilities

Education Level

• Undergraduate degree or diploma in social services or related field

Salary/Compensations

• $54,943 – $60,203

Benefits

• Health Care of Ontario Pension Plan (HOOPP)
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramédicals
• Short-term and Long-term Disability programs and life insurance
• Work-life balance and flexibility
• Annual Professional Development Funding

About the Company

• CMHA Toronto is the city’s leading community mental health agency.
• We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
• At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
• By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
• Our goal? Help everyone thrive in the community.
• We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.
• We are also big believers in wellness and work-life balance.
• CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment.
• Staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages.
• They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning.
• Staff often comment on the sense of family and personal support that exists throughout the organization.

Equal Opportunity

• CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer.
• We encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women.
• We recognize and honour the intersectionality of equity-based identities.
• Personal experience with mental health issues, either through self or a loved one, is an asset.
• If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.