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About the Role

Serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company’s most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions.

Responsibilities

Translate the Founder’s vision into enterprise-wide strategic initiatives.
Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.
Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.
Own and oversee a portfolio of high-stakes initiatives from concept to delivery.
Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.
Identify and address structural inefficiencies and systemic issues.
Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.
Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews.
Act as a liaison between the Founder and external stakeholders where required.
Act as a thought partner and operational enabler to the Founder.
Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.

Requirements

7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups.
Proven ability to lead cross-functional teams and influence C-level stakeholders.
Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management.
Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus.
A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience.
High emotional intelligence, integrity, and sound judgment.

Skills

Strategic Leadership
Executive Collaboration
Project Portfolio Management
Operational Effectiveness
Investor, Board & Stakeholder Engagement
Founder Enablement
Strategy
Consulting
Investment Banking
VC/PE
High-growth start-ups
Scale-ups
Cross-functional team leadership
C-level stakeholder influence
Business acumen
Scaling operations
Strategy formulation
Change management
Communication
Executive presence
Problem-solving
Outcome-oriented leadership
Adaptability
Resilience
Emotional intelligence
Integrity
Judgment

Location

Nine Elms, London

Work Type

On-Site
Full-Time

Experience Level

Director
7+ years

Salary/Compensations

Competitive salary & equity package

Benefits

25 days of holiday per year (plus all bank holidays)
Private Health Insurance
Extended sick pay and maternity/paternity leave pay
Cycle to work scheme

About the Company

Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.