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About the Role
You will work on a niche topic: telematics infrastructure in the German healthcare system. You will receive a structured onboarding plan and experienced colleagues to guide you as you grow into complex cases involving firewalls, TI interfaces, and network architectures.
Responsibilities
- Take over escalated support tickets and analyze them technically with increasing independence.
- Configure, update, and check firewalls (Securepoint, Lancom, or similar) for security vulnerabilities remotely.
- Support telematics infrastructure components (connectors, card readers, VPN) during complex issues and setups.
- Diagnose and permanently resolve network problems (VLAN, routing, NAT).
- Document solutions structurally in NetSuite and transfer them into technical guides.
- Actively contribute to the development of internal processes and escalation paths.
Requirements
- Completed IT training (e.g., IT specialist system integration) or comparable practical experience.
- 1-2 years of experience in technical support or system administration.
- Basic knowledge in IT security: firewalls, network protocols, security architectures.
- Knowledge in the network environment (VLAN, VPN, routing, NAT), even if not yet mastered in depth.
- Very good German language skills (C1).
- Residence in Berlin or a concrete relocation plan.
- First exposure to telematics infrastructure (connector, ePA, KIM, gematik standards) is a plus.
- Experience in the healthcare IT environment is a plus.
- Familiarity with remote support tools or ticketing systems is a plus.
Skills
- IT Support
- System Administration
- IT Security
- Firewalls
- Network Protocols
- Security Architectures
- Networking
- VLAN
- VPN
- Routing
- NAT
- Telematics Infrastructure
- Remote Support Tools
- Ticketing Systems
Location
- Berlin
Work Type
- Hybrid
- Full-time
Experience Level
- 1-2 years
Education Level
- IT Training
Benefits
- 30 days of vacation
- Working hours Mon-Fri, 08:00-17:00 (no shift work, no on-call duty)
- Structured onboarding plan with experienced colleagues
- Hybrid work model (Di-Thurs in office, Mon+Fri mobile after ~3 months)
- Weekly Company Day with team lunch
- Deutschlandticket included
- Company pension plan
- Corporate Benefits (employee discounts)
- Specialization in Telematics Infrastructure
- Opportunities for growing project responsibility and professional development
About the Company
- We offer one of the few places in Germany where you can gain in-depth knowledge of telematics infrastructure.
- We encourage taking on responsibility through growing project involvement and professional development.