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About the Role

Serve as the strategic and creative right-hand to the Founder, translating their vision into a world-class brand identity and market-leading presence. Orchestrate the company's narrative and ensure strategic initiatives reinforce its position as London's rapid grocery convenience leader.

Responsibilities

• Translate the Founder’s vision into enterprise-wide brand and marketing initiatives.
• Ensure the "Zapp Story" is consistently told across all touchpoints.
• Work with agencies to craft and manage compelling, narrative-driven assets.
• Partner with the Founder to identify "white space" opportunities.
• Lead high-impact marketing bets, premium brand collaborations, and innovative expansion strategies.
• Act as the connective tissue between the Founder, Marketing, Commercial, and Product teams.
• Ensure operational and commercial decisions align with the premium brand promise.
• Own the delivery of the Founder’s most ambitious creative projects from concept to execution.
• Act as a creative sounding board and strategic filter for the Founder.
• Protect the Founder’s time while ensuring their creative DNA is embedded in the company’s daily output.

Requirements

• 7+ years of experience in brand strategy, creative agency leadership, VC/PE with a consumer focus, or senior roles within high-growth, "brand-led" scale-ups.
• Deep understanding of what makes a premium lifestyle brand tick.
• Proven ability to lead cross-functional teams and align C-level stakeholders.
• Master storyteller with high executive presence.
• Ability to simplify complex business goals into inspiring brand narratives.
• Thrive in the "grey area" between logic and magic, using data to back up bold, creative risks.
• High EQ and discretion; sound judgment and integrity are non-negotiable.

Skills

• Brand Strategy
• Creative Agency Leadership
• Consumer Focus
• Brand-led Scale-ups
• Brand Intuition
• Influencing Power
• Cross-functional Team Leadership
• C-level Stakeholder Alignment
• Exceptional Communication
• Storytelling
• Executive Presence
• Outcome-Oriented Creativity
• Data Analysis
• Creative Risk-Taking
• High EQ
• Discretion
• Judgment
• Integrity

Location

• Nine Elms, London

Work Type

• Full-time

Experience Level

• 7+ years

Benefits

• Competitive salary & equity package
• 25 days of holiday per year (plus all bank holidays)
• Private Health Insurance
• Extended sick pay and maternity/paternity leave pay
• Cycle to work scheme

About the Company

• Zapp is London’s leading premium convenience retail platform.
• Founded in 2020, we are disrupting the multi-trillion dollar market by merging best-in-class technology with a curated, luxury aesthetic.
• We partner with the world’s most iconic brands to deliver an exclusive range of products 24/7, delivered in minutes.