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About the Role

This role offers a unique opportunity at the intersection of executive strategy and hands-on product leadership, working directly with Zapp's Founder and Senior Leadership Team. You will shape the company's key product initiatives and own the end-to-end consumer mobile (iOS) experience. This is a strategic partner role to the Founder, focusing on consumer product strategy, defining the roadmap, driving alignment, and accountability for outcomes across the customer funnel.

Responsibilities

Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions.
Translate the Founder's vision into an executable product strategy for the consumer mobile (iOS) experience.
Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.
Act as a connector between the Founder's Office and the wider engineering and design organization.
Own the entire consumer mobile experience, from first app open and onboarding through to checkout, delivery tracking, and post-order engagement.
Define and manage the consumer mobile product roadmap, making prioritization calls and maintaining alignment with Engineering and Design.
Drive development of key iOS capabilities including push notifications, Apple Pay, personalized recommendations, real-time location tracking, and loyalty mechanics.
Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue.
Stay ahead of iOS platform updates, consumer behavior trends, and best-in-class mobile UX.
Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations.
Own a portfolio of high-impact initiatives end-to-end.
Identify and resolve structural blockers and systemic inefficiencies.
Champion a culture of rigorous experimentation and data-led decision-making.

Requirements

7+ years of experience spanning product management, strategy, or a combination, with evidence of working at or near executive level in a high-growth environment.
Proven track record of building and scaling consumer mobile apps with high user engagement and retention.
Deep understanding of the consumer product lifecycle (acquisition, activation, retention, re-engagement).
Strong quantitative skills and a systems-thinking mindset.
Executive presence and communication skills to influence senior stakeholders.
Experience working directly with founders or C-suite leaders.
Ability to work closely with mobile engineers and designers.
Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude).
Strong grasp of the iOS ecosystem (Apple Human Interface Guidelines, Apple Pay, push notifications, real-time tracking, location-based services).
Experience in on-demand delivery, grocery, e-commerce, or marketplace platforms.
Background in strategy consulting or VC/PE.
Experience preparing and presenting materials for board meetings, investor updates, or strategic leadership reviews.

Skills

Product Management
Strategy
Consumer Mobile Apps
Quantitative Skills
Systems Thinking
Executive Communication
Mobile Analytics Platforms
iOS Ecosystem
On-demand Delivery
E-commerce
Marketplace Platforms
Strategy Consulting
VC/PE

Location

Nine Elms, London

Work Type

Full Time

Experience Level

7+ years

Salary/Compensations

Competitive salary & equity package

Benefits

A differentiated career opportunity with direct access to the Founder and Senior Leadership Team.
Full ownership of a core product.
Visible, consequential, and fast-moving work.
Competitive salary & equity package.
25 days of annual leave plus bank holidays.
Private Health Insurance.
Extended sick pay and maternity/paternity leave pay.

About the Company

Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.