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About the Role
As a Principal PM – Consumer Mobile (iOS), you will own the customer-facing iOS app experience, shaping features from discovery to order tracking. You will collaborate across teams to deliver fast, intuitive, and user-loved features, focusing on improving every moment of the customer journey through data, insight, and experimentation.
Responsibilities
- Own the consumer mobile (iOS) experience from discovery, onboarding, and browsing through to checkout, real-time delivery tracking, and post-order engagement.
- Define and manage the consumer mobile (iOS) product roadmap, aligning closely with Engineering and Design teams.
- Translate deep customer understanding and operational data into high-performing, intuitive consumer mobile (iOS) features that delight users and drive measurable business outcomes.
- Drive development of key iOS capabilities such as push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics.
- Establish and track KPIs across the consumer funnel - activation, engagement, retention, and revenue - and hold yourself accountable to outcomes.
- Collaborate cross-functionally with Marketing, Commercial, and Operations to ensure a seamless and intuitive user experience.
- Stay current on iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the app competitive and best-in-class.
Requirements
- 7+ years of product management experience, with a strong focus on building and scaling consumer mobile apps (iOS preferred).
- Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and how to move the needle at each stage.
- Proven track record of shaping, launching, and scaling consumer mobile (iOS) apps with high user engagement.
- Strong quantitative skills and a systems-thinking mindset.
- Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, performant features.
- Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) to monitor and optimise app performance.
- A strong grasp of mobile performance, reliability, and responsiveness, especially in high-stakes, time-sensitive use cases.
- Ideally, strong grasp of the iOS ecosystem - Apple Human Interface Guidelines, platform capabilities, Apple Pay, push notifications, real-time tracking, and location-based services.
- Bonus: Experience in on-demand delivery, grocery, e-commerce, or marketplace platforms.
Skills
- iOS
- Product Management
- Consumer Mobile Apps
- Customer Journey Mapping
- Data Analysis
- Experimentation
- Push Notifications
- Apple Pay
- Personalised Recommendations
- Real-time Location Tracking
- Loyalty Mechanics
- KPI Tracking
- Mobile Analytics Platforms
- iOS Ecosystem
- Apple Human Interface Guidelines
- On-demand Delivery
- Grocery
- E-commerce
- Marketplace Platforms
Location
- Nine Elms, London
Work Type
- Full Time
Experience Level
- 7+ years
Salary/Compensations
- Competitive salary & equity package
Benefits
- Competitive salary & equity package
- 25 days of annual leave plus bank holidays
- Private Health Insurance
- Extended sick pay and maternity/paternity leave pay
About the Company
- Zapp is London’s leading premium convenience retail platform.
- Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions.
- Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.