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About the Role

Join our friendly charity retail team in Teddington as an Assistant Manager. This role supports a great cause, connects with the local community, and helps turn donations into meaningful impact.

Responsibilities

• Work with the Shop Manager and local community to drive sales.
• Source quality fashion, accessories, and homeware from donations.
• Build a solid customer base and network of generous donors.
• Guide the team of volunteers in creating a friendly and welcoming shopping experience.
• Support the recruitment and training of new volunteers.
• Share knowledge of merchandising.
• Provide quality customer service to purchasers and donors.

Requirements

• Previous experience of working in a retail environment.
• Cash handling and reconciliation experience.
• Experience of leading a team.
• Experience of providing great customer experience.
• Computer and administration skills.
• Managing volunteers.
• Ability to be flexible with working patterns, including weekends and bank holidays.
• Ability to support with additional holiday and sickness cover.

Location

• Teddington

Work Type

• Permanent
• Part Time

Experience Level

• Retail management/leadership experience
• Experience of managing others
• Team leader or supervisor experience
• Experienced manager or deputy experience

Salary/Compensations

• £10,366 / year

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

About the Company

• Blue Cross is a charity that supports sick, injured, and homeless pets, caring for over 40,000 animals each year through rehoming, veterinary, and education programmes.