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About the Role
As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments. You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.
Responsibilities
- Leading, coaching and supporting team members to deliver outstanding customer service
- Supervising daily Gaming operations and ensuring service standards are consistently achieved
- Providing ongoing training, feedback and development opportunities to team members
- Managing floor operations, delegating tasks and responding to customer and operational needs
- Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
- Maintaining compliance with Gaming regulations, Club policies and workplace procedures
- Resolving customer and team concerns professionally and efficiently
- Promoting a positive, collaborative and high-performance team culture
- Supporting a safe and secure environment for members, guests and employees
Requirements
- Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
- Strong knowledge of Gaming operations and relevant legislation
- Excellent verbal and written communication skills
- Proven ability to lead, coach and motivate a team
- Strong problem-solving and conflict-resolution skills
- Ability to manage competing priorities in a fast-paced environment
- High attention to detail and strong organisational capabilities
- A valid NSW Competency Card
- Immaculate personal presentation and professional standards
- Flexibility to work a rotating roster across days, nights, weekends and public holidays
Skills
- Customer service
- Operational excellence
- Team capability development
- Communication skills
- Problem-solving
- Conflict resolution
- Organisational skills
Location
- Bankstown
Work Type
- Full Time
- Part Time
Experience Level
- Experienced
Benefits
- Genuine career progression opportunities with a strong focus on internal promotion
- Ongoing paid training, leadership development and mentoring
- Work in a dynamic environment where no two days are the same
- Daily meal allowance to enjoy food and beverages across our venues
- Free secure underground parking plus discounted car washes
- Employee rewards and recognition programs that celebrate success
- Be part of a supportive team culture that values collaboration, growth and excellence
About the Company
- Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year.
- Renowned for exceptional customer service, premium facilities and a strong people-first culture, we are committed to creating memorable experiences for our members, guests and team.