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About the Role

As a Team Lead in the US Operations team, you will be a senior-level people leader responsible for driving operational excellence, revenue growth, and team performance. Your key mission will be ensuring account health, delivering on KPIs, and unlocking net revenue opportunities for sunday. You will act as a player-coach, setting the standard for operational execution, building strong external relationships, and serving as an escalation point for key accounts. You will also champion and lead team-wide initiatives that drive scale, efficiency, and impact.

Responsibilities

Oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer support escalations, and strategic initiatives to increase sunday usage are completed accurately and efficiently.
Collaborate with department leaders (e.g., product, engineering, sales, and more) alongside the Sr. Director of Operations to ensure alignment and effective execution of strategic goals.
Support the execution of new product launches and initiatives by aligning relevant teams (product, engineering, sales, and operations) and establishing success metrics – and embodying ownership of the execution and reporting.
Serve as the primary interface for complex strategic clients, coordinating with internal teams to meet their needs and ensure smooth rollouts.
Define and track key performance indicators (KPIs) to analyze operational efficiency, identify areas for improvement, and implement process enhancements.
Serve as the first point of contact for team members, offering guidance on processes and assisting with complex cases that require escalation.
Assist with training new hires and provide ongoing coaching and support to help team members grow and improve their performance.
Ensure the team follows all established operational policies and procedures.
Contribute to the development and improvement of systems and processes based on daily operations and feedback from the team.

Requirements

7-10 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies.
Excellent communication skills, with the ability to convey goals and deadlines clearly to team members.
Strong analytical and problem-solving abilities to troubleshoot issues and improve efficiency.
Owner & growth mentality.
Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment.
Structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
Skill in building strong, collaborative relationships with both internal and external stakeholders.
2+ years of direct people management experience.
Based in New York City.
1+ years restaurant experience (BOH, FOH, Management) is a plus.

Skills

Communication
Problem-solving
Organizational skills
Collaboration
Management

Location

New York City

Work Type

Hybrid

Experience Level

Senior-level
7-10 years
2+ years management

Salary/Compensations

$170 – $190K

Benefits

Stock Options
A great office in the heart of New York City with a balance of in-person and remote work
Free Vacation Policy
100% Employer-Covered Health Insurance
401K Plan

About the Company

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds.
We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction.
Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights.
We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

Equal Opportunity

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).