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About the Role

As the Senior Director, Digital Service Transformation, you will be the strategic bridge between business and technology, connecting business areas that understand the outcomes they want with the digital, AI and process solutions that bring those outcomes to life. This is a business transformation leadership role responsible for translating business strategy into digital products, service improvements, AI-enabled automation and enterprise-wide transformation initiatives to efficiently improve the end-to-end student experience. You will shape the University's digital transformation agenda while driving innovation, productivity and continuous improvement across the student lifecycle.

Responsibilities

Lead the University's digital student experience strategy, ensuring digital platforms, AI initiatives and transformation programs deliver outstanding experiences and measurable organisational value.
Develop and own the strategic roadmap for the student digital platform.
Lead AI-enabled transformation and automation initiatives that improve student services and organisational productivity.
Design the E2E student experience then drive the service transformation required to deliver it while embedding a culture of continuous improvement across Student Experience.
Partner with IT and Executive Leadership to govern digital investment, prioritisation and delivery.
Establish product management practices, governance frameworks and outcome-based performance measures.
Build strong executive partnerships across IT, Finance, Academic and Student Experience teams.
Champion innovation, AI adoption, digital capability and service design across the organisation.
Lead multidisciplinary teams across digital product management, transformation and continuous improvement.
Monitor transformation outcomes, benefits realisation and service performance through data and insights.
Represent Torrens University Australia across industry forums, strategic partnerships and higher education network.

Requirements

Proven experience leading digital product strategy and business transformation to deliver innovative digital services, measurable outcomes and an improved end-to-end customer experience.
Proven experience leveraging AI, automation and continuous improvement to optimise services, enhance productivity and deliver measurable business and customer outcomes.
Proven ability to bridge business and technology by translating strategic priorities into digital solutions that deliver measurable business value and drive enterprise transformation.
Significant executive leadership experience driving enterprise-wide transformation, with the ability to influence senior stakeholders, lead high-performing teams and deliver strategic organisational outcomes.

Skills

Digital Product Leadership
Business Transformation
AI
Automation
Continuous Improvement
Business–Technology Partnership
Strategic Influence
Executive Leadership
Product Management
Service Design

Location

Sydney
Melbourne
Brisbane
Adelaide

Work Type

Hybrid Working
Full-time

Experience Level

Senior Director
Executive Leadership

Benefits

Flexible and hybrid working arrangements supporting work-life balance
Salary packaging options including novated leasing and superannuation salary sacrifice
Employee Assistance Program (EAP)
Discounted private health insurance and wellbeing initiatives
Employee recognition programs

About the Company

Torrens University Australia is committed to transforming lives through education.
Through Torrens University and Think Education, we deliver innovative learning experiences that prepare students for meaningful careers and lifelong success.
Our Student Experience division is driving the future of digital education by creating connected, intelligent and student-centred experiences.
As the country’s newest and fastest-growing university, Torrens University Australia brings a fresh approach to higher education.
Working with us is all about working alongside over 2000 professionals passionate about career and purpose.
Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.
We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

Equal Opportunity

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.