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About the Role

As a Contact Centre Agent, you will be the first point of contact for our patients, answering phone calls for bookings and handling inquiries professionally.

Responsibilities

• Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

Requirements

• Strong communication skills, both verbal and written.
• A knack for organisation and managing appointments with ease.
• Comfort with using multiple systems and technology.
• Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.
• Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes.

Skills

• Communication skills
• Organisation
• Appointment management
• Technology proficiency
• Empathy

Location

• Inner West region

Work Type

• Full time
• Permanent
• Hybrid work from home options (future potential)

Salary/Compensations

• Industry-competitive salary and benefits package
• Annual Remuneration Review

Benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
• One-on-one training to set you up for success
• Career opportunities across our diverse Network
• Friendly and inclusive team
• Free parking within a 5 minute walk
• Quick 2 minute walk to buses

About the Company

• With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network.
• As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
• With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.
• Our vision is to be the most respected and trusted medical imaging specialists in the world.
• Our purpose is to help save lives and reduce uncertainty.