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About the Role
The Vackner Allstate Agency is seeking a driven and dependable Customer Service Representative / Sales Team Member to join their team. This role involves engaging with customers, identifying needs, recommending solutions, and providing exceptional service. It offers a career opportunity with growth potential in a structured, goal-driven environment.
Responsibilities
- Engage with customers through inbound and outbound calls
- Identify client needs and recommend appropriate coverage solutions
- Provide professional and timely customer support
- Conduct policy reviews and cross-sell opportunities
- Follow up on leads and meet monthly sales goals
- Accurately document all interactions in our eAgent system
- Maintain compliance with carrier and agency guidelines
- Work collaboratively with a high-performing team
Requirements
- Previous insurance experience is a MUST
- Positive and professional demeanor
- Strong communication skills
- Ability to multitask in a fast-paced office
- Strong work ethic and accountability
- Sales or customer service experience is a plus
- Insurance license is a plus (we will assist in obtaining NY licensing if needed)
- Bilingual is a plus
Skills
- Communication skills
- Multitasking
- Work ethic
- Accountability
- Sales
- Customer service
Location
- New York
- New Jersey
- Connecticut
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Salary/Compensations
- Competitive base salary
- Commission program
Benefits
- 401(k) matching
- Bonus based on performance
- Flexible schedule
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Monthly and annual bonus opportunities
- Career growth opportunities
About the Company
- The Vackner Allstate Agency is a growing, award-winning agency proudly serving clients in New York, New Jersey, and Connecticut.
- We value discipline, integrity, and a commitment to doing things the right way.
- Join a team that is serious about growth, service excellence, and building long-term careers.