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About the Role

As a Membership Services Volunteer, you will assist Membership Staff, build relationships with members and staff, and act as a positive role model demonstrating knowledge of the YMCA mission and core values. You will help maintain fun and safe Membership Service areas.

Responsibilities

• Provide tours for members and guests throughout the facility.
• Provide information to members and guests in person and over the phone about pricing, programs, and services.
• Follow proper procedures for facility access and child protection.
• Provide excellent customer service.
• Address behaviors that are inconsistent with the Y Core Values.
• Maintain regular communication with the Manager/Supervisor of the Member Services Team.
• Complete all online trainings, program training, and WHY School.
• Adhere to all COVID-19 rules and regulations.
• Be an Ambassador for the YMCA.

Requirements

• Minimum age: volunteers as young as the summer they are entering grade 9.
• Original Criminal Reference Check with a Vulnerable Sector Screening less than 6 months old for volunteers 18 years and older.
• Minimum commitment of 4 months, 2 hours/week.

Skills

• First Aid and CPR an asset
• Fun, friendly and enthusiastic
• Excellent customer service skills
• Positive role model
• Hardworking, dependable and a team player
• Genuinely interested in being a part of the YMCA
• Ability to effectively communicate with Employees & Members

Location

• Centre Branch YMCA

Work Type

• Volunteer
• Part-time

Experience Level

• Entry Level

Benefits

• Complimentary YMCA personal membership to Health & Fitness facilities.
• Be part of a caring and supportive network of people to help each other succeed.
• Contribute to real, meaningful impact in the lives of children and youth.

About the Company

• YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations from Goderich to Point Pelee, and Windsor to Woodstock.
• We are one of the largest not-for-profit providers of licensed childcare in Canada and have over 100 school age programs across our regions.
• We also offer settlement services to newcomers, employment programs, mental health support, and youth programs.
• The YMCA of Southwestern Ontario operates two overnight camps, one in Point Pelee National Park, and one on Beausoleil Island in Muskoka.
• We also have 13 Health & Fitness branches across Southwestern Ontario.
• At the Y, our people are central to delivering our mission.
• We are committed to the development of healthy communities and welcome people of all backgrounds, beliefs, and abilities.
• We provide valuable training and development opportunities to help our team members grow professionally and personally.

Equal Opportunity

• All employees and volunteers are required to provide a current satisfactory Criminal Record and may require a Vulnerable Sector Search as a condition of their employment.
• Police Record checks are reviewed on an individual basis, and the offense(s) - if any - is considered in the decision-making process in relation to the requirements of the position, therefore not eliminating all candidates with a record from being offered gainful employment or a volunteer position.