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About the Role
This role involves managing customer inquiries, providing product information, supporting inside sales efforts, and collaborating with the sales team to achieve targets. The position requires processing orders, managing accounts, resolving complaints, and contributing to process improvement.
Responsibilities
- Manage customer inquiries via phone, email, and other communication channels.
- Provide detailed product information and assistance to customers, ensuring a high level of satisfaction.
- Support inside sales efforts by identifying customer needs and recommending appropriate products.
- Collaborate with the sales team to achieve monthly sales targets.
- Process orders and manage customer accounts effectively.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints, ensuring timely follow-up and resolution.
- Participate in training sessions to stay informed about new products and sales techniques.
- Contribute to the continuous improvement of customer service processes.
Requirements
- High school diploma or equivalent; further education in business or related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work independently as well as part of a team.
Skills
- Customer service
- Inside sales
- Product information
- Sales techniques
- Microsoft Office Suite
- CRM software
- Communication skills
- Problem-solving skills
Location
- Jamestown, NY
Work Type
- Full-time
Experience Level
- Previous experience in customer service or inside sales
- Familiarity with sales techniques and customer relationship management
- Experience working in a family-owned or small business is a plus
Education Level
- High school diploma or equivalent
- Further education in business or related field is a plus
Salary/Compensations
- Competitive annual salary
Benefits
- Health, dental, and vision insurance
- Retirement savings plan with company matching
- Paid time off and holidays
- Opportunities for professional development and growth
About the Company
- Confidential