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About the Role
As a Membership Services Volunteer, you will assist Membership Staff, build relationships with members and staff, and act as a positive role model demonstrating knowledge of the YMCA mission and core values. You will help maintain fun and safe Membership Service areas.
Responsibilities
- Provide tours for members and guests.
- Provide information to members and guests regarding pricing, programs, and services.
- Follow proper procedures for facility access and child protection.
- Provide excellent customer service.
- Address behaviors inconsistent with Y Core Values.
- Maintain regular communication with the Manager/Supervisor of the Member Services Team.
- Complete all online trainings, program training, and WHY School.
- Adhere to all COVID-19 rules and regulations.
- Act as an Ambassador for the YMCA.
Requirements
- Minimum age: volunteers entering grade 9 are considered.
- Original Criminal Reference Check with a Vulnerable Sector Screening less than 6 months old for volunteers 18 years and older.
- Minimum commitment of 4 months, 2 hours/week.
Skills
- First Aid and CPR (asset)
- Fun, friendly and enthusiastic
- Excellent customer service skills
- Positive role model
- Hardworking, dependable and a team player
- Genuinely interested in being a part of the YMCA
- Ability to effectively communicate with Employees & Members
Location
- Stoney Creek YMCA
Work Type
- Volunteer
- Part-time
Benefits
- Complimentary YMCA personal membership to Health & Fitness facilities.
- Part of a caring and supportive network of people.
- Contribute to real, meaningful impact in the lives of children and youth.
About the Company
- YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations.
- One of the largest not-for-profit providers of licensed childcare in Canada.
- Offers settlement services to newcomers, employment programs, mental health support, and youth programs.
- Operates two overnight camps and 13 Health & Fitness branches.
Equal Opportunity
- We welcome people of all backgrounds, beliefs, and abilities.