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About the Role
We are actively hiring multiple experienced Insurance Customer Service Representatives to join our in-office team. This is a stable, long-term opportunity for someone who knows how to handle customers, manage a busy workload, and take ownership of their role. If you are reliable, organized, and want to be rewarded for performance, this position is for you.
Responsibilities
- Servicing existing insurance clients with professionalism and urgency
- Handling insurance policy changes, billing questions, renewals, and coverage requests
- Managing a high volume of customer interactions while maintaining accuracy
- Maintaining detailed and compliant client records
- Working closely with the sales and service teams to retain and protect our clients
Requirements
- Minimum of 3 years prior customer service experience required
- Must be willing to obtain a New York State insurance license
- Strong communication and organizational skills
- Ability to work efficiently in a fast-paced, in-person office environment
- Insurance experience preferred but not required
Skills
- Customer service
- Communication
- Organization
- Computer systems
Location
- In Person
Work Type
- In-office
- Full-time
Experience Level
- Experienced
Education Level
- Insurance licensed or willing to get your Insurance License
Salary/Compensations
- Competitive salary
- Base pay plus performance bonuses
Benefits
- 401(k) matching
- Bonus based on performance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Agency investment in your success with on line and live training
About the Company
- A supportive, community-focused agency that values client relationships and team collaboration.