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About the Role
This role combines solution engineering, account growth management, customer engagement, and strategic relationship management to help customers solve complex supply chain challenges and maximize value from SkyCell solutions.
Responsibilities
- Become the trusted commercial partner for assigned customers.
- Build long-term relationships and ensure customers continue to realize value from SkyCell solutions.
- Conduct regular business reviews and identify opportunities for growth.
- Proactively manage risks to customer retention and satisfaction.
- Drive expansion through new use cases, geographies, products, and business units.
- Work closely with Customer Success to deliver solutions, satisfaction, and meet customer expectations.
- Turn successful customers into advocates and references.
- Partner with Business Development teams on strategic sales opportunities.
- Understand customer challenges and translate them into compelling solutions.
- Build business cases and value propositions that help customers make decisions.
- Engage senior stakeholders across operations, procurement, quality, and supply chain functions.
- Help accelerate sales cycles and improve win rates.
- Coordinate with product, pricing, and commercial teams to deliver winning solutions.
Requirements
- Technical sales, account management, customer success, solution engineering, business development, or enterprise sales background.
- Organized, proactive, structured, and process-driven.
- Comfortable navigating complex customer environments.
- Experienced handling complex solutions.
- Data-driven approach to analyze and deliver appropriate solutions to meet customer needs.
- Comfortable aggregating data to deliver customer business reviews.
- Strong ability to build relationships and influence stakeholders.
- Excellent communication, presentation, and problem-solving skills.
- Preferably with experience in logistics or cold chain.
- French or German speaking would be advantageous.
- Must be located in, or able to relocate (without sponsorship) to one of the advertised locations.
Skills
- Supply chain management
- Solution engineering
- Account management
- Customer success
- Business development
- Enterprise sales
- Relationship management
- Communication
- Presentation
- Problem-solving
- Data analysis
Location
- Zurich
- Zug
- Hyderabad
- Basel
Work Type
- Hybrid
- Remote-friendly
Benefits
- Flexible working hours
- Work-life balance
- Opportunities for career advancement
- Modern workspaces
- Company-wide events
- SkyWeek onboarding program
- Generous maternity and paternity leave
- Generous annual leave package
- Local bank holidays
About the Company
- SkyCell is on a mission to change the world by revolutionizing the global supply chain.
- Our cutting-edge temperature-controlled container solutions ensure the safe delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do.
- We’re a fast-growing, purpose-driven company where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment.
- Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.
- Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.
- Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.
- Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.
- Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.
Equal Opportunity
- SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all.
- We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.