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About the Role

The Resident Experience Manager leads the property team in creating an exceptional living environment for residents, overseeing all aspects of leasing, marketing, and administrative operations. This senior-most role on property involves effective team leadership, financial oversight, and strong communication with university partners.

Responsibilities

• Supervise the entire office team and all community assistants, providing leadership for exceptional resident experience.
• Oversee all leasing, marketing, and administrative operations for the property.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives.
• Conduct performance evaluations and discussions with team members.
• Collaborate on compensation adjustments for direct reports.
• Ensure all leasing, marketing, and administrative efforts meet company standards.
• Serve as lease executor if applicable.
• Direct team’s marketing efforts, ensuring successful events and programs.
• Ensure the website is regularly audited for accuracy and visual standards.
• Manage the process to assist with collecting resident feedback and survey results, and create action plans for improvement.
• Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
• Partner closely with the Service Manager to ensure the property is consistently well-maintained and meets curb appeal standards.
• Own property financials, including purchasing and performance to budget, in collaboration with the Service Manager.
• Ensure consistent and ongoing communication with University partners.
• Represent ACC as property leader at resident functions and marketing events.
• Exercise discretion in overseeing all resident communication, including events and notices.
• Manage rent collection and eviction processes in partnership with centralized services.
• Effectively resolve resident conflicts and disputes.
• Maintain key control oversight, including key box access.
• Perform other duties as assigned by manager.

Requirements

• 2 years’ of leadership experience in student or multi-family housing, or similar industry.
• Bachelor’s degree in business or relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.
• Ability to navigate conflict resolution and support team development.
• Readiness to grow into full site-level leadership responsibilities.

Skills

• Leasing
• Marketing
• Customer Service
• Facility Management
• Budgeting
• Supervision
• Business Administration
• Public Relations
• Residence Life
• Business Development
• Student Development
• Communication
• Collaboration
• Problem-solving
• Conflict Resolution
• Team Development

Location

• The Callaway House Austin - Austin, TX

Work Type

• Full Time

Experience Level

• Early-career leader
• 2 years’ of leadership experience

Education Level

• Bachelor’s degree in business or relevant field preferred

Benefits

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability
• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program

About the Company

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
• We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash.
• No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.
• Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.