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About the Role
As a field service engineer with expertise in Chromatography and Spectroscopy, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
Responsibilities
- Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Spectroscopy products and aiding with other instrumentation when necessary
- Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis.
- Interpret customers’ needs and take ownership of resolution.
- Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
- Quickly resolve customer issues, maintain customer happiness and improve processes
- Be a strong and efficient communicator with customers, our support teams and commercial teams
- Travel throughout a designated service region at short notice to support Thermo Fisher’s products
- Accurately maintain parts inventory, test equipment, tools, and technical data
- Ensure that critical metrics are met and achieve Customer Satisfaction objectives
Requirements
- Bachelor’s degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
- Requires a minimum of 5 years of relevant instrument experience with Chromatography and/or Spectroscopy, in field service engineering is desirable
- Candidate must possess excellent communication skills to represent the company in a professional manner.
- Outstanding interpersonal skills as well as analytical and planning skills.
- Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
- Ability to adapt and thrive through organizational change and uncertainty.
- Embodies company 4i values of integrity, intensity, innovation, and involvement.
- Able to travel up to 30% of the time including interstate and international travel
- Able to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Skills
- Chromatography
- Spectroscopy
- Field Service Engineering
- Communication skills
- Interpersonal skills
- Analytical skills
- Planning skills
- Time management
- Prioritization
- Composure under pressure
- Adaptability
- Technical expertise
- Digital tools
- Parts inventory management
- Test equipment operation
- Technical data interpretation
Location
- Office
- Laboratory Setting
Work Type
- Standard (Mon-Fri)
- On-site
Experience Level
- Minimum of 5 years of relevant instrument experience
Education Level
- Bachelor’s degree with science or engineering major, or equivalent experience
Salary/Compensations
- Competitive salary and performance related bonus structure
Benefits
- Access to Thermo Fisher’s global University
- Exposure to market leading & innovative technologies
- Career development opportunities in a leading global organisation
About the Company
- Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion.
- Our Mission is to enable our customers to make the world healthier, cleaner and safer.
- Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
- Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Equal Opportunity
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.